Citizens Teller - Bilingual - Spanish Required

Citizens Financial Group • Philadelphia, PA

2d

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby, demonstrate how to use the mobile app and ATMs for simple transactions, and create positive customer experiences. You identify opportunities to help customers achieve their financial goals by providing personalized advice and solutions, and connect them with Bankers for additional support. You use your knowledge of Citizens products and benefits to answer questions and address concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. Spanish is required. The role is scheduled for 40 hours per week, with a schedule that varies according to branch needs and may include evenings and weekends. Starting pay is $21 per hour and up.

Requirements

• High school degree or GED.
• At least 6 months of experience processing transactions, including cash and/or digital payments.
• At least 1 year of demonstrated customer experience recommending and referring products and services.
• Strong listening and communication skills.
• Ability to ask effective questions and identify customer needs to develop long-term customer relationships.
• Ability to solve problems and provide solutions to customer issues.
• Customer-centric approach to delivering exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which may include evenings and weekends.
• Spanish language proficiency is required.

Nice To Haves

• At least 1 year of experience processing transactions, including cash and/or digital payments.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

• Greet customers in branch lobbies.
• Demonstrate how to use the mobile app and ATMs to complete simple transactions.
• Provide personalized advice and solutions that help customers pursue their financial goals.
• Connect customers with Bankers for additional support.
• Use knowledge of Citizens products and benefits to answer customer questions and address concerns.
• Follow financial policies and procedures, including proper cash handling and state and local laws and regulations.

Benefits

• Eight hours of paid time off annually for volunteering, separate from regular PTO.
• Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401(k) with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED