Citizens Teller Part Time - Bilingual Spanish Preferred

Citizens Financial Group • Wilkes Barre, PA

3d

About The Position

As a Citizens Teller, you help customers and the branch team by welcoming customers in the lobby, demonstrating how to use the bank’s mobile app and ATMs for simple transactions, and identifying opportunities to provide personalized advice and solutions. You connect customers with Bankers for additional assistance and use your knowledge of Citizens products and benefits to answer questions and address concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

This part-time role is scheduled for 20 hours per week. The work schedule varies according to branch needs and may include evenings and weekends. Applicants must complete a self-guided video interview assessment within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a smartphone, tablet, or desktop computer with a working camera and microphone.

Requirements

• High school degree or GED.
• At least 6 months of experience processing transactions involving cash and/or digital payments.
• At least 1 year of demonstrated customer experience recommending and referring products and services.
• Strong listening and communication skills.
• Ability to ask effective questions and identify customer needs to develop long-term relationships.
• Ability to solve problems and provide solutions to customer issues.
• Customer-centric approach to delivering exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which may include evenings and weekends.
• Qualified candidates must complete a video interview assessment within 7 days of receiving the link; a smartphone, tablet, or desktop computer with an enabled camera and microphone is needed.

Nice To Haves

• Bilingual Spanish preferred.
• One year of experience processing transactions involving cash and/or digital payments.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, detail-oriented, and able to multitask effectively.

Responsibilities

• Greet customers in branch lobbies.
• Demonstrate how to use the mobile app and ATMs to complete simple transactions.
• Identify opportunities to help customers meet financial goals by providing personalized advice and solutions.
• Connect customers with Bankers for additional assistance.
• Use knowledge of Citizens products and benefits to answer customer questions and address concerns.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• Eight hours of annual paid time off for volunteering, separate from regular PTO.
• Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources.
• Career growth and promotion opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED