Teller (Spanish Bilingual Preferred)

Associated Bank•Racine, WI

About The Position

Associated Bank is hiring a Teller to provide customer service and support in a front-line banking role. The position processes customer transactions, identifies customer needs, promotes relevant financial products and services, and supports customers in achieving their financial goals. The Teller contributes to branch operations and works collaboratively with colleagues to provide seamless service. Spanish bilingual ability is preferred.

Requirements

High school diploma or an equivalent combination of education and experience.
Up to 2 years of demonstrated customer service experience.

Nice To Haves

Experience in retail banking, cash handling, or financial services.
Spanish bilingual ability.

Responsibilities

Deliver friendly, professional customer service that reflects Associated Bank’s brand promise.
Process customer transactions accurately and efficiently while following policies and procedures.
Identify customer needs and refer them to colleagues for additional financial solutions.
Promote current offers, products, and services that benefit customers.
Answer questions and resolve customer concerns professionally and with care.
Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned.
Demonstrate and educate customers on digital and self-service banking tools.
Collaborate with team members across multiple branches to ensure seamless service.
Comply with applicable enterprise policies, procedures, laws, and regulations, including Bank Secrecy Act requirements.
Report suspicious activity, customer complaints, procedure violations, and ethical concerns through the designated channels.