Lead Teller - Bilingual Spanish Preferred

KeyBank•Hartford, CT

6d•$19 - $25•Onsite

About The Position

The Lead Teller serves as a client-service resource in a KeyBank branch, identifying and resolving client servicing issues and troubleshooting complex problems. The role provides distinctive quality service, listens for clients’ financial needs, and transitions clients to a Banker for deeper financial wellness conversations. Lead Tellers coach other Tellers, support operational effectiveness, and manage day-to-day Teller line scheduling and staffing. They also help maintain branch compliance with regulatory, security, and internal audit controls. The position is based in a branch and includes in-person client and teammate interactions, morning huddles, and end-of-day debriefs. The Lead Teller supports onboarding and training new Tellers and may perform other duties as assigned. Work on Saturdays is required as directed by management.

Requirements

High school diploma, GED, or equivalent business experience.
At least 3 years of demonstrated superior client relationship skills.
At least 3 years of cash-handling experience.
Working knowledge of PCs, Windows-based applications, and a calculator.
Ability to lead, motivate, and foster teamwork.
Organizational skills and ability to manage multiple tasks.
Knowledge of client accounts and banking relationships, with sound judgment in client interactions and transactions.
Strong sales and service skills, including educating clients about ATM, Online Banking, and Telephone Banking access.
Strong work ethic, high integrity, and ability to make reasonable decisions in the absence of direction.
Excellent time-management skills.
Ability to occasionally operate a motor vehicle with a valid driver’s license.
Ability to work Saturdays as directed by management.
Meet the role’s physical demands, including prolonged standing, frequent use of hands and forward reaching, and occasional bending and lifting.

Nice To Haves

Bilingual Spanish preferred.
Notary license preferred.

Responsibilities

Deliver a strong client experience and provide exceptional branch service to clients and teammates.
Perform teller functions efficiently, effectively, and accurately while coaching other Tellers.
Identify and resolve complex client servicing issues.
Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
Help clients work toward financial goals using financial wellness tools.
Attend in-person morning huddles and end-of-day debriefs.
Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
Manage day-to-day Teller line duties, including scheduling, staffing issues, observing and coaching Tellers, and overseeing operational standards.
Provide branch staff with direction and guidance on operational and regulatory procedures.
Review product guides, fees, and policies to remain current on offerings.
Support the Branch Manager in onboarding and training new Tellers.
Work Saturdays as directed by management.
Promote bank products and services, educate clients on available access channels, and identify sales opportunities.
Perform other duties as assigned and comply with KeyBank policies and procedures.