Teller I - Farragut - Bilingual/Spanish Preferred

ORNL Federal Credit Union•Farragut, TN

About The Position

The Teller I assists members and potential members with their financial needs promptly, efficiently, and in a friendly manner, in person and by phone, while following current service model standards. The role refers members to appropriate Credit Union personnel when their needs are outside the teller’s responsibilities. The Teller I processes a range of member transactions and service requests, balances cash and negotiable instruments, addresses member questions and concerns, and supports branch promotions and Credit Union campaigns. The position may also perform other job-related duties as assigned.

Requirements

At least 1 year of cash handling or customer service experience.
High school diploma or GED.

Nice To Haves

Teller experience is preferred.
Bilingual Spanish is preferred.

Responsibilities

Process member financial transactions, including cash and negotiable instrument deposits and withdrawals, instant issue creation, fraud research and service events, and certificates of deposit.
Make loan payments and answer questions about existing loans.
Enroll members in online banking and assist with login and self-service questions.
Assist members with access to safe deposit boxes.
Complete and submit documentation for IRA deposits and withdrawals.
Print transaction history to help members with personal balancing and research.
Identify cross-sell opportunities for new and existing members to enhance their relationship with the Credit Union.
Balance cash and negotiable instrument transactions daily.
Sell cash to the vault to maintain the approved cash limit.
Post vault tickets and balance the vault under dual control.
Resolve member questions and concerns in person and over the phone.
Promote and participate in branch promotions and Credit Union campaigns.
Refer members to appropriate Credit Union personnel for services outside the scope of the role.
Perform other job-related duties as assigned.