PT Teller - Cypress

PROSPERITY BANK•Cypress, TX

About The Position

The PT Teller processes customer transactions and provides courteous, professional service while promoting Prosperity Bank products and services. Duties include processing deposits, withdrawals, loan payments, account transfers, credit card cash advances, and other negotiable items; selling official checks, money orders, and traveler’s checks; and balancing cash. The Teller follows established procedures and compliance requirements, safeguards customer information, resolves customer requests and discrepancies, and helps maintain the Bank’s professional reputation. The position also involves coordinating with area personnel and management, assisting with training or orientation as needed, completing reports and records, attending meetings and training that may occur on weekdays, evenings, or Saturdays, performing night-drop and clerical duties as assigned, and keeping work areas clean, secure, and well maintained. This role has no supervisory responsibilities.

Requirements

High school graduate or equivalent.
At least one year of related experience or cash-handling experience.
Good communication skills.
Professional appearance, dress, and attitude.
Good math skills and good typing skills.
Ability to operate related computer applications and business equipment, including an adding machine, typewriter, copy machine, coin and money-counting machines, and telephone.
Ability to perform detailed but straightforward instructions and handle problems involving a few variables.
Ability to perform basic math, including using decimals to compute ratios and percentages and to interpret graphs.
Ability to read and communicate effectively and to write complex sentences using proper punctuation.

Nice To Haves

Understanding of Bank operations.
Previous Teller experience.
Knowledge of Mentor Program, DNA Standard/UX, required training and webinars in the 90-day plan, CTR/MIL, IVIEW product knowledge, SCO ATM balancing, WITS/Wires (minimum domestic), risk management, and dual control.

Responsibilities

Process deposits, loan payments, transfers between accounts, and credit card cash advances.
Cash checks and other negotiable instruments, examining documents for endorsements and negotiability.
Sell traveler’s checks, official checks, and money orders.
Verify and balance cash daily, promptly detect and resolve discrepancies, and maintain an acceptable balancing record.
Follow Teller procedures consistently and adhere to compliance and security requirements.
Promote and cross-sell Bank products and services to meet customer needs and strengthen relationships.
Represent the Bank courteously and professionally and promptly resolve client requests and inquiries.
Operate the online teller terminal and maintain the privacy of customer information.
Coordinate with area personnel and management, assist staff as needed, and help with training or orientation when needed.
Keep supervisors informed of area activities and problems or concerns.
Complete required reports and records accurately and promptly.
Attend meetings and training classes, which may be held on weekdays, evenings, and/or Saturdays.
Perform night-drop functions and related clerical duties as assigned.
Ensure work areas are clean, secure, and well maintained.