Teller-PT

First Commonwealth Bank•DuBois, PA

About The Position

As a part-time Teller at First Commonwealth, you will support the bank’s mission to improve the financial lives of neighbors and their businesses. You will help create a strong customer experience, contribute to daily Financial Solutions Center operations, resolve customer issues from beginning to end, build relationships, and identify financial solutions that support customers’ financial confidence. You will engage customers to understand their needs and work with your Manager on your Pathways progression and personal development. The role is eligible for quarterly sales and service incentives. The work is divided among five essential functions: championing operations and compliance (80%); growing consumer relationships (5%); deepening existing consumer relationships (5%); personal development (10%); and delivering a positive customer experience every day. Responsibilities include protecting customer privacy and security, processing transactions, identifying fraud, following cash-handling and risk procedures, engaging customers about products and services, making referrals, conducting outbound calls, completing training, and resolving customer problems.

Requirements

High school diploma or equivalent.
Two or more years of relevant experience in a client-centric sales environment, with a proven record of exceeding assigned goals, delivering high-quality client service, and meeting operational expectations.
Excellent communication skills; passion for helping others; motivation to learn; solutions-based sales skills; professionalism; resourcefulness; exceptional relationship-building skills; and ability to excel in a complex, dynamic environment.
Technological proficiency, including Microsoft Office, the internet, mobile technology, and banking systems.
Valid driver’s license and ability and willingness to travel regionally.

Responsibilities

Protect customers’ privacy and security; process daily transactions and remain alert to fraud.
Follow cash-handling, teller-difference, dual-control, cash-limit, and other bank policies, procedures, and processes.
Ask questions and seek guidance when needed.
Engage customers in productive conversations on inbound calls and at the drive-through.
Use marketing campaigns to inform customers about products and promotions, ask for referrals, and advocate for the Refer-A-Friend program.
Partner with the team to identify additional needs-based sales opportunities.
Conduct service-related outbound calls and meet assigned call goals.
Identify partner referrals by asking purposeful questions and obtain unsecured lending certification to identify non-real-estate-secured lending opportunities.
Take ownership of personal development, progress through Pathways, learn the BUILD sales conversation framework, become a subject matter expert on digital products, stay informed through Need2Know and First2Know, and complete required training promptly.
Live the Mission and Core Values and champion the Customer Service Promise.
Support team sales effectiveness by championing BUILD and conducting consistent outbound calls.
Follow through promptly, serve as the single contact for problem resolution, follow the “One to say YES, two to say NO” rule, and maintain high standards of conduct and account integrity.