Citizens Teller

Citizens Financial Group • Buffalo, NY

1d • Onsite

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby, demonstrate how to use the mobile app and ATMs for simple transactions, and create helpful customer experiences. You identify opportunities to provide personalized advice and solutions that meet customers’ needs and connect them with Bankers for further assistance. You use knowledge of Citizens products and benefits to answer questions and address concerns while following financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

The role is scheduled for 40 hours per week. The work schedule varies according to branch needs and may include weekends and evenings. Starting pay is $21 per hour, with a posted pay range of $21.00–$25.48 per hour. Actual pay depends on factors such as budget, work location, and relevant skills and experience.

Requirements

• High school degree or GED.
• At least 6 months of experience processing transactions, including cash and/or digital payments.
• At least 1 year of demonstrated customer experience recommending and referring products and services.
• Strong listening and communication skills.
• Ability to ask effective questions and identify needs to develop long-term customer relationships.
• Ability to problem-solve and provide solutions to customer issues.
• Customer-centric approach to delivering exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which can include weekends and evenings.
• Qualified candidates must complete a video interview assessment within 7 days of receiving the link. The self-guided assessment takes 30–45 minutes and requires a smartphone, tablet, or desktop computer with an enabled camera and microphone.

Nice To Haves

• At least 1 year of experience processing transactions, including cash and/or digital payments.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

• Greet customers in branch lobbies.
• Demonstrate how to use the mobile app and ATMs to complete simple transactions.
• Provide personalized advice and solutions that meet customers’ needs and connect customers with Bankers for the next step.
• Educate customers about Citizens products and benefits and respond to their questions and concerns.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• Eight hours of annual paid time off for volunteering, separate from regular PTO.
• Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources.
• Medical, dental, and vision coverage.
• 401(k) with corporate match.
• Tuition assistance and education reimbursement.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• Maternity and paternity leave.
• Flexible work arrangements.
• Wellness programs.
• Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED