Lead Teller

MidSouth Community Federal Credit Union • Macon, GA

1d

About The Position

MidSouth Community Federal Credit Union is hiring a Lead Teller in Macon, Georgia. The role focuses on helping members by offering products and services that can improve their financial lives. The Lead Teller handles financial transactions, resolves member problems, answers questions about the credit union’s products and services, sells monetary instruments, and educates members about product features and benefits. The position is non-exempt, Grade 7, and full time, typically working 40 hours per week. Branch staff rotate Saturday morning coverage; the scheduled employee works during Saturday opening hours, 9 a.m. to 12 p.m., and works a half-day during that week in exchange. The position description is not all-inclusive, and the employee may be asked to perform other duties as needed. External offers are subject to satisfactory reference, credit, drug, alcohol, and background checks.

Requirements

• Five or more years of similar or related experience.
• History of satisfactory performance and behavior.
• High school education or GED.
• Ability to train other tellers through on-the-job training.
• Ability to function as a backup vault custodian.
• Demonstrated ability to handle complex inquiries and issues successfully.
• Courtesy, tact, and diplomacy in interactions with others.
• Ability to balance priorities, adapt to change, and see tasks through from beginning to end.
• High accuracy and attention to detail in a cash-handling or customer/member-facing role.
• Professionalism and courtesy when serving members.

Responsibilities

• Assist members by offering products and services that may improve their financial lives.
• Handle and process financial transactions accurately.
• Resolve members’ problems and answer questions about the credit union’s products and services.
• Sell monetary instruments.
• Educate members on the features and benefits of products and services.
• Train other tellers through on-the-job training.
• Serve as a backup vault custodian.
• Perform other duties as deemed necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED