Teller - Georgetown

Georgetown•Georgetown, TX

16h

About The Position

As a full-time Teller, you will serve as a primary point of contact for processing Member transactions and requests. You will build meaningful relationships and provide exceptional Member service by communicating to understand Member needs, offering assistance, identifying product and service needs, answering questions, identifying solutions, and resolving requests and issues. The role includes maintaining the branch appearance, performing account maintenance, processing transactions, and following applicable policies, procedures, regulations, and internal controls. Tellers complete required regulatory training and support UFCU’s purpose of empowering Members to achieve financial success.

Requirements

High school diploma or GED.
At least six months of Teller or cash-handling experience; a Bachelor’s Degree in a Business- or Finance-related field may substitute for this experience requirement.
At least six months of customer service experience; a Bachelor’s Degree in a Business- or Finance-related field may substitute for this experience requirement.
At least six months of experience working in a team environment.
Ability to build relationships, establish rapport, and communicate information diplomatically.
Effective active listening skills and strong verbal, interpersonal, and written communication skills.
Adaptability and ability to work in a fast-paced environment.
Good judgment and effective problem-solving skills to identify and resolve Member issues.
Strong attention to detail, organizational skills, and time-management skills.
Excellent teamwork skills, including treating others with respect and courtesy and demonstrating a helpful attitude.
Proficiency in Microsoft Office.
Ability to pass pre-employment background screening, including FBI fingerprint, credit, education, and employment verification.

Nice To Haves

English/Spanish bilingual.
Bachelor’s Degree.
Credit Union experience.
General knowledge of applicable financial industry regulations.
Military experience.

Responsibilities

Greet Members and maintain branch appearance.
Explain basic products and services, identify product needs, answer Member questions, and resolve Member issues.
Navigate various computer systems and process address, phone number, and email changes.
Process check re-orders, establish direct deposit, and assist with online and mobile banking.
Process transactions, mail deposits, night drop, and cash advances.
Grant access to safe deposit boxes.
Scan transit and on-us checks; validate and process Member checks; place and communicate check holds.
Print documents, including statements, temporary checks, and direct deposit forms.
Adhere to company policies, procedures, business ethics codes, applicable laws and regulations, and internal controls.
Complete required regulatory training and perform other duties as assigned.