Service Tech II @ Georgetown Heights (Georgetown, TX)

Wan Bridge (WB)

6d•Onsite

About The Position

The Service Tech II helps maintain a safe, well-maintained, and welcoming residential community through hands-on repairs, preventative maintenance, and responsive resident service. The technician works closely with Service Coordinators and onsite teams to uphold quality standards and provide excellent service to residents. The role includes scheduled preventative maintenance, responding to and resolving service requests, diagnosing and repairing maintenance issues, preparing homes for move-in and the market, and responding to urgent maintenance situations. The technician documents work, materials, and hours; updates Service Coordinators; communicates courteously with residents; coordinates with other departments; follows safety procedures; and maintains organized supplies, tools, equipment, and inventory. The typical schedule is Monday through Friday, with after-hours work as requested. The technician reports to the office or community daily and follows an assigned schedule that may include weekends and holidays. Physical duties include moving throughout work environments such as stairs and construction sites and lifting items up to 25 pounds, or team lifting up to 50 pounds. Reasonable accommodations are available upon request. The employer is an Equal Opportunity Employer.

Requirements

High school diploma or equivalent.
Strong background in residential construction and remodeling across multiple trades.
Valid driver’s license, valid insurance, and reliable work transportation.
EPA Type II or Universal certification.
Experience with drywall, texturing, painting, and basic mechanical systems, including HVAC, electrical, plumbing, appliances, and irrigation systems.
Experience with stairs, gates, fences, patios, and railings.
Experience with roofing and ceiling leaks.
Experience with interior and exterior lights and fans.
Experience with flooring, doors, cabinets, windows, sliding glass doors, and locks.
Knowledge of applicable codes, municipal bylaws, inspections, estimating, and planning.
Working knowledge of Microsoft Office and a high level of proficiency using handheld smart devices such as an iPad.
General knowledge and experience reading, writing, and evaluating project specifications and technical scopes of work.
Ability to access, enter, and retrieve information using a computer or electronic device.
Ability to sit or stand for extended periods and move throughout the work environment, including stairs and construction sites.
Ability to lift or move items weighing up to 25 pounds, or team lift items weighing up to 50 pounds.
Availability for after-hours work as requested and schedules that may include weekends and holidays.

Responsibilities

Complete scheduled quarterly and seasonal preventative maintenance.
Check HVAC systems and replace filters quarterly.
Replace smoke detector batteries quarterly.
Adjust irrigation settings seasonally.
Respond promptly to resident service requests and resolve reported issues efficiently.
Diagnose and repair minor and major maintenance issues.
Immediately notify TBD Service Coordinators when a repair cannot be completed or additional materials are needed.
Complete scheduled move-out inspections and move-in orientations.
Prepare homes for the market within the established budget and timeline while meeting TBD’s quality expectations.
Be available for scheduled emergency maintenance calls during regular work hours or after hours.
Respond immediately to urgent situations, including water leaks, power outages, and HVAC failures.
Maintain accurate records of maintenance and repair activities, including work orders, materials used, and hours worked.
Provide TBD Service Coordinators with detailed updates on completed tasks and outstanding issues.
Communicate professionally and courteously with residents, address their concerns, and help ensure satisfaction with service.
Provide a high level of customer service and proactively support residents and onsite team members.
Collaborate with other departments to coordinate maintenance activities and support community operations.
Follow safety protocols, standard operating procedures, and guidelines.
Monitor and request supplies, tools, and equipment needed for maintenance and repairs.
Maintain and organize maintenance inventory.
Report to the office or community daily and follow the assigned schedule.