Service Tech II

Wan Bridge (WB)•Denton, TX

About The Position

The Service Tech II performs maintenance and repair work at rental properties to keep homes in excellent condition, meet quality standards, support resident satisfaction, and uphold the company’s service reputation. The role includes multi-site maintenance support and access to career path programs. The technician performs scheduled preventative maintenance, responds to resident service requests, troubleshoots and repairs maintenance issues, and prepares homes for the market through move-out inspections and move-in orientations. The role also includes scheduled emergency maintenance response, documentation and reporting, resident communication, safety and SOP compliance, inventory management, and coordination with other departments. Other duties may be assigned as necessary. The typical schedule is Monday through Friday, with after-hours work as requested. The role requires using a computer or electronic device, sitting or standing for extended periods, moving around work environments including stairs and construction sites, and lifting or moving items up to 25 pounds or team-lifting up to 50 pounds. Reasonable accommodations are available upon request.

Requirements

High school diploma or equivalent.
Strong background in residential construction and remodeling across multiple trades.
Valid driver's license, valid insurance, and reliable work transportation.
Experience with drywall and texturing, painting, and basic mechanical systems and repairs, including HVAC, electrical, plumbing, appliances, irrigation systems, stairs, gates, fences, patios, railings, roofing or ceiling leaks, lights and fans, flooring, doors, cabinets, windows, sliding glass doors, and locks.
Knowledge of codes, municipal bylaws, inspections, estimating, and planning.
Working knowledge of Microsoft Office and high proficiency with handheld smart devices such as an iPad.
Type II or Universal EPA certification.
General knowledge and experience reading, writing, and evaluating project specifications and technical scopes of work.

Responsibilities

Conduct scheduled quarterly and seasonal preventative maintenance, including HVAC checks and filter replacements, smoke detector battery changes, and seasonal irrigation adjustments.
Respond promptly to resident service requests; diagnose and repair minor and major maintenance issues; and notify Service Coordinators when repairs cannot be completed or materials are needed.
Complete scheduled move-out inspections and move-in orientations, and prepare homes for the market according to quality expectations, budget, and allotted time.
Be available when scheduled for emergency maintenance calls during or after work hours and respond to urgent situations such as water leaks, power outages, and HVAC failures.
Maintain accurate records of maintenance and repair work, work orders, materials used, and hours worked; report completed tasks and outstanding issues to Coordinators.
Communicate professionally and courteously with residents, address concerns, and provide proactive customer service to residents and onsite team members.
Follow safety protocols, standard operating procedures, and applicable guidelines.
Monitor and request maintenance supplies, tools, and equipment, and keep inventory organized.
Coordinate maintenance activities with other departments to support smooth operations.