Enterprise Service Tech. II

Everon Jobs•West Palm Beach, FL

About The Position

The Enterprise Service Tech. II services, troubleshoots, and repairs low-voltage panels, wiring, and devices, typically handling more complex issues and sometimes performing programming. The position provides customer support and instruction, tests systems and verifies signals, and organizes technical resources and truck inventory to complete assigned work efficiently. It also requires documenting service, hours worked, productivity, and other task-related activities in a timely manner. The employee must have a strong work ethic and be detail-oriented, and may be assigned other projects. The role requires at least three years of experience and a high school diploma or vocational training. The technician must have mastery of troubleshooting commercial intrusion, fire, CCTV, intercom, and access-control systems; a working knowledge through full understanding of applicable codes; and the ability to interpret plans and install panels, boxes, and wiring. NICET Level I certification must be retained for fire alarm systems, and NICET Level II must be obtained within one year. The role also requires applicable product certifications or licenses, 50% to 75% proficiency in Everon Commercial’s Enterprise product offerings, a valid driver’s license, and successful completion of a drug screening. The work may involve exposure to outdoor weather, electrical-shock risks, and harsh environments. It requires a flexible full-time schedule with on-call availability, short-notice travel, and extended driving during daytime and evening hours. Physical demands include standing, walking, sitting, twisting, handling, reaching, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, crawling, and lifting, moving, and holding up to approximately 50 pounds. Work may take place on ladders, scaffolding, high-lift equipment, and in or around wires, ducts, crawl spaces, attics, and spaces above ceilings.

Requirements

High school diploma or vocational training.
Three or more years of experience.
Mastery of troubleshooting commercial intrusion systems, fire systems, CCTV, intercom, and access-control systems.
Working knowledge through full understanding of local and national codes.
Ability to read plans and use a variety of tools to install panels, boxes, and wiring.
Knowledge of OSHA and HAZCOM regulations and comprehension of the National Electrical Code and state and local construction codes.
Ability to read and interpret blueprints, schematics, diagrams, policies, and procedures presented in English.
Retain NICET Level I certification for fire alarm systems and obtain NICET Level II within one year for fire alarm systems.
Obtain and retain product certifications and licenses required by national, state, and local codes.
50% to 75% proficiency in Everon Commercial’s Enterprise product offerings.
Valid driver’s license and ability to clear a drug screening.
Strong work ethic and attention to detail.
Ability to work a full-time flexible schedule with on-call availability, travel on short notice, and drive a motor vehicle for extended periods during the day and evening.
Ability to perform the listed physical activities and lift, move, and hold up to approximately 50 pounds.

Responsibilities

Service, troubleshoot, and repair low-voltage panels, wiring, and devices, including more complex issues.
Perform some programming as needed.
Provide reliable, high-quality customer support.
Instruct customers on system operation and functionality.
Perform system testing and signal verification.
Maintain necessary truck stock and inventory of equipment and tools.
Organize and use technical resources, information, materials, and support to execute assigned tasks efficiently.
Ensure assigned tasks progress and are completed.
Document service and hours worked.
Complete and submit required task-related activities, productivity, and other documentation in a timely manner.
Complete other projects as assigned.