HVAC Service Tech II

FIRSTCALL MECHANICAL GROUP LLC•Anderson, SC

9d•Onsite

About The Position

FirstCall Mechanical is seeking an experienced Commercial HVAC Service Technician II to join its service team in Anderson, South Carolina. The position focuses on diagnosing, maintaining, repairing, installing, and replacing commercial heating, air conditioning, refrigeration, and food service equipment. The technician is expected to bring strong problem-solving skills, an active EPA Certification, and a commitment to high-quality customer service. The technician engages with the service team and customers and reports to the local hiring manager. The role includes continued learning and development through FirstCall Academy, with an emphasis on maintaining a high level of technical skill and customer service. The work may involve flexible hours and on-call shifts as needed.

Requirements

Valid driver's license with an acceptable driving record.
Active EPA Certification.
At least 5 years of experience in a commercial HVAC setting.
OSHA 10 Certification.
Ability to work flexible hours and on-call shifts as needed.
Strong mechanical aptitude and problem-solving skills.
Ability to read and comprehend simple instructions, short correspondence, and memos; write correspondence; and communicate effectively with customers.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret graphs.
Ability to use common-sense reasoning to follow written, oral, or diagrammed instructions and handle problems involving several concrete variables in standardized situations.
Mental stamina for problem-solving and prioritizing multiple tasks.
Ability to use hands regularly; stand, walk, and sit frequently; and continually climb or balance, stoop, kneel, crouch, or crawl.
Ability to regularly lift and/or move up to 50 pounds.
Close, distance, peripheral, and depth vision, and ability to adjust focus.

Nice To Haves

Manufacturer Certification.

Responsibilities

Diagnose problems or failures in heating and air conditioning systems, refrigeration systems, and food service equipment; identify repair or replacement needs.
Perform maintenance and service repairs, install new units, and replace parts of existing units according to specifications for equipment of 15 tons or more.
Maintain larger preventative maintenance contracts involving more than five units.
Repair or replace defective parts in units, equipment, and controls.
Service and troubleshoot mini-splits and replace smaller rooftop units and mini-splits rated at 15 tons or less.
Communicate with Dispatch to ensure scheduled jobs are completed.
Maintain customers’ preventative maintenance schedules and procedures.
Provide elite customer service to every customer encountered.
Continue learning and developing technical knowledge through FirstCall Academy.
Communicate job issues, concerns, and updates closely with account managers.
Explain equipment problems and their resolutions to customers in an understandable manner.
Help lead and teach helpers and Technician I employees.
Perform other related duties as needed to meet organizational needs.

Benefits

Competitive weekly pay.
Comprehensive healthcare coverage, including medical, dental, and vision, with some plans fully paid by the company.
401(k) retirement savings plan with a 5% match.
Life insurance.
Short- and long-term disability coverage.
Up to four weeks of paid time off.
Nine paid holidays, plus Veterans Day for veterans.
Company-sponsored education and career advancement programs, including FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program.
$2,500 referral bonus per referral.
Company vehicle or vehicle allowance.
Mobile phone or phone allowance.
Uniforms and work boot allowances.