Patient Onboarding Coordinator- Georgetown, TX
About The Position
Mind Body Optimization is seeking a compassionate, people-oriented Patient Onboarding Coordinator to serve as the first point of contact for individuals seeking behavioral health services. The role is suited to someone with strong service skills who can build trust quickly, communicate effectively, and guide prospective patients through a sensitive decision-making process. The coordinator educates people about care options and encourages them to take the next step toward treatment. This is a full-time, on-site role at the assigned home facility in Georgetown, Texas, working 40 hours per week. The facility is open Monday through Thursday from 8 a.m. to 6 p.m. CST and Friday from 8 a.m. to 1 p.m. CST. The starting salary is $41,600.
Requirements
- Strong verbal and written communication skills.
- High emotional intelligence and the ability to navigate sensitive conversations.
- Comfort discussing mental health and substance use topics professionally and compassionately.
- Ability to handle rejection and remain resilient in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Basic computer proficiency.
Nice To Haves
- Two to four years of experience in customer service, hospitality, sales, healthcare, or a related service field.
- Demonstrated ability to build relationships and influence decisions.
- Experience with CRM and/or EMR systems.
Responsibilities
- Respond to prospective patients and families by phone and through online inquiries.
- Build rapport using active listening, empathy, and non-judgmental communication.
- Explain available services, treatment options, and program benefits.
- Encourage individuals to schedule assessments and begin treatment.
- Address objections and hesitations with professionalism, compassion, and persistence.
- Accurately collect and document patient information in the system.
- Coordinate intake appointments and support a smooth onboarding process.
- Collaborate with clinical and operations teams to support appropriate patient placement.
- Maintain confidentiality and follow HIPAA and company policies.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- Paid holidays
- 401(k) with company match
- Professional development and CEU support
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
