Onboarding Coordinator

Jet Support Services • Erlanger, KY

5d

About The Position

JSSI is seeking a detail-oriented, organized Onboarding Coordinator to serve as an early checkpoint between a signed customer and a successfully configured aircraft. The role reviews and vets enrollment data, confirms that information needed for aircraft configuration is present, sets realistic deadlines based on team and resource availability, and works with the Customer Onboarding Coordinator to resolve data gaps and set customer expectations.

The Onboarding Coordinator tracks enrollment information, project timelines, risks, and quality findings through resolution. The position works closely with the Customer Onboarding Coordinator, Onboarding Manager, aircraft configuration teams, and project scheduling stakeholders, providing clear and documented handoffs between teams.

Requirements

• 5+ years of experience in onboarding, project coordination, operations, or a similar role.
• Demonstrated experience reviewing data or documentation for accuracy and completeness.
• Experience managing schedules and deadlines across multiple stakeholders.
• Proficiency with calendar and scheduling tools and standard office software.
• Attention to detail, including the ability to spot gaps, errors, and inconsistencies.
• Time management and planning skills to build realistic schedules and keep them on track.
• Clear written and verbal communication skills.
• Ability to proactively escalate issues with a clear summary.
• Collaboration skills and the ability to work smoothly with customer-facing and other teams.
• Organization skills to manage multiple projects and track open items.

Nice To Haves

• Experience in aviation, aircraft operations, or another technical or regulated industry.
• Familiarity with CRM or project management systems.
• Experience working alongside customer-facing teams.

Responsibilities

• Review incoming enrollment data for accuracy, completeness, and consistency, and verify that all information needed to configure an aircraft is present before work begins.
• Identify and promptly flag missing, conflicting, or unclear data.
• Maintain accurate records of received, outstanding, and approved information.
• Set project deadlines based on team and resource calendar availability, accounting for configuration lead times, dependencies, and outstanding data.
• Update deadlines and communicate changes when scope, data, or availability shifts.
• Monitor progress against deadlines and raise risks before they cause delays.
• Escalate data gaps, discrepancies, and schedule risks to the Customer Onboarding Coordinator.
• Work with the Customer Onboarding Coordinator to obtain additional customer data and set expectations about timelines, requirements, and next steps.
• Provide clear, documented handoffs so information is not lost between teams.
• Review quality findings for each aircraft enrollment, work through them with the customer, and track each finding through resolution.
• Document outcomes and keep the Customer Onboarding Coordinator informed of open findings that affect timelines or customer expectations.

Benefits

• Competitive and comprehensive compensation package.
• Annual discretionary bonus plan, incentive or sales bonus plan, or other additional compensation may be available depending on the role.
• For full-time employees based in the USA, Canada, or the Philippines, benefits begin on the first day of employment and include insurance offerings such as medical, dental, and vision, as well as retirement savings programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed