Onboarding Coordinator

AnewHealth • OH - Remote, OH

7d • Remote

About The Position

The Onboarding Coordinator is the first point of contact for prospective ExactCare patients. This role schedules, tracks, and monitors assessment appointments for Onboarding Specialists, and educates prospective patients about AnewHealth/ExactCare, its services, and how those services can improve their lives. The position works with patients, referral sources, Onboarding Specialists, and internal associates to support the onboarding process and meet assessment scheduling goals.

This is a full-time remote position averaging 40 hours per week. The schedule may be adjusted to meet organizational needs, and the coordinator must be available outside normal business hours on an ad-hoc basis. The position is administrative and may require commuting to multiple locations within an assigned territory and working extended hours as needed.

Requirements

• Associate’s degree in a related field, or equivalent experience to justify an exception.
• Previous sales, marketing, or customer service experience.
• Energetic yet compassionate phone skills.
• Strong problem-solving ability.
• Motivational approach and persuasion skills.
• Strong organizational skills.
• Ability to prioritize and multitask.
• Self-starter able to work with little to no supervision.
• Excellent oral, written, facilitation, and presentation communication skills.
• Proficiency in MS Office Suite and Salesforce or similar software.
• Passion for helping people and enriching their lives.
• Ability to meet the physical demands of hearing, seeing, sitting, standing, talking, and walking.
• Ability to commute to multiple site locations within the assigned territory.
• Availability to work extended hours as needed and outside normal business hours on an ad-hoc basis.

Nice To Haves

• Previous outbound/inbound call center or scheduling experience, including cold calling.
• Knowledge of sales processes, healthcare products, and the healthcare industry.

Responsibilities

• Call prospective patients daily and schedule assessments with Onboarding Specialists.
• Handle inbound calls from patients and referral sources.
• Meet daily and weekly goals for scheduled assessments.
• Communicate effectively with patients.
• Work independently and as a member of the broader team.
• Maintain ongoing contact with referral sources, Onboarding Specialists, and internal associates.
• Place scheduled assessments on Onboarding Specialist calendars.
• Document calls, tasks, and appointments in Salesforce.
• Create a positive first impression of AnewHealth/ExactCare and its services.
• Monitor and track daily assessments, assemble marketing materials, and conduct quality assurance calls.
• Participate in daily team huddles, training sessions, and other ad-hoc meetings as needed.
• Embody AnewHealth’s Core Values in communications and interactions.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending benefits
• Company-paid life insurance
• Short-term disability coverage
• Voluntary benefits
• 401(k)
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree