Patient Onboarding Coordinator- Tyler, TX
About The Position
Mind Body Optimization is seeking a compassionate, people-oriented Patient Onboarding Coordinator to serve as the first point of contact for people seeking behavioral health services. The role combines empathy with influence, supporting prospective patients through a vulnerable decision-making process and encouraging them to take the next step in their care journey. It is based on-site at the assigned home facility in Tyler, Texas, and is full-time at 40 hours per week. The coordinator communicates with prospective patients and families, explains available services and treatment options, helps schedule assessments, coordinates intake appointments, documents patient information, and works with clinical and operations teams to support appropriate patient placement. The position requires confidentiality and adherence to HIPAA and company policies. Mind Body Optimization provides outpatient behavioral healthcare across multiple states, using evidence-based care, technology, compassion, and accessibility. The company describes its mission as transforming the patient experience in mental healthcare and building communities of compassionate and empowered providers.
Requirements
- Strong verbal and written communication skills.
- High emotional intelligence and ability to navigate sensitive conversations.
- Comfort discussing mental health and substance use topics professionally and compassionately.
- Ability to handle rejection and remain resilient in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Basic computer proficiency.
Nice To Haves
- 2–4 years of experience in customer service, hospitality, sales, healthcare, or a related service field.
- Demonstrated ability to build relationships and influence decisions.
- Experience with CRM and/or EMR systems.
Responsibilities
- Serve as the first point of contact for prospective patients and families through phone and online inquiries.
- Build rapport through active listening, empathy, and non-judgmental communication.
- Educate patients about available services, treatment options, and program benefits.
- Guide and encourage individuals to schedule assessments and begin treatment.
- Address objections or hesitations with professionalism, compassion, and persistence.
- Collect and accurately document patient information in the system.
- Coordinate intake appointments and support a smooth onboarding process.
- Collaborate with clinical and operations teams to ensure appropriate patient placement.
- Maintain confidentiality and follow HIPAA and company policies.
Benefits
- Medical, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) with company match.
- Professional development and CEU support.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
