Store Manager - Georgetown

Joe & the Juice•Columbia, WA

11d

About The Position

The Store Manager is responsible for the daily operation and overall performance of the store. The role requires leading and developing the team, ensuring efficient workflows, high-quality products, and excellent guest experiences while adhering to company policies, risk and compliance structures, and market-specific legal requirements. The manager is accountable for meeting the store’s cost budget and sales targets, and for achieving EBITDA and other defined performance targets through company initiatives. The Store Manager leads recruitment, onboarding, training, employee engagement, shift planning, inventory management, operational compliance, and financial performance. Success involves building and retaining a highly engaged team, maintaining operational standards, developing guest loyalty, and turning customers into returning guests. JOE & THE JUICE is a people-centric fast-casual food and beverage company founded in Copenhagen in 2002, with more than 500 locations across 20 countries and over 4,500 employees worldwide. Its culture is guided by Positive Attitude, Inclusion, Social Ties, and Growth, with an emphasis on internal career development through its Moneyball career system.

Requirements

At least 3 years of leadership experience in a comparable retail, hospitality, or service-driven environment, with a proven track record of delivering operational and financial results.
Demonstrated experience leading and developing teams, including driving performance, accountability, and engagement.
Strong interpersonal and communication skills, including the ability to build trust, resolve conflicts, and foster a collaborative team culture.
Passion for people leadership and a genuine commitment to coaching, mentoring, and developing team members.

Responsibilities

Lead, inspire, and develop team members in alignment with company virtues and operational principles.
Model company values, foster a positive, high-performance culture, and communicate expectations and accountability clearly.
Manage recruitment, interviewing, hiring, pre-boarding, and onboarding of team members.
Position the team to meet operational needs and maintain a strong future talent pipeline.
Develop and motivate team members through development plans, continuous feedback, in-store training, and regular team meetings.
Monitor and drive employee engagement initiatives to meet or exceed benchmark engagement scores.
Promote a guest-first mindset, build local community relationships in line with brand principles, and drive guest loyalty and satisfaction through consistent service.
Maintain a safe, secure, and healthy work environment by enforcing hygiene, health, and safety standards.
Ensure compliance with brand standards and local regulatory requirements, and uphold operational ratings and performance standards.
Develop shift plans that account for seasonality, local events, and store traffic patterns.
Ensure efficient workflows aligned with company standards and budget, and that working hours comply with contractual obligations, union agreements, and local labor laws.
Manage stock and inventory, including stock counting and ordering; optimize inventory to minimize waste and meet monthly waste targets.
Drive sales growth and store performance, optimize store EBITDA, achieve KPI targets, monitor financial performance, and implement corrective actions when needed.