Store Manager - Georgetown

Joe & the Juice / United States•Washington, DC

12d

About The Position

The Store Manager is responsible for the daily operation and overall performance of the store. The role requires maintaining a full overview of store operations, leading the team, ensuring efficient workflows and high-quality products, and delivering excellent guest experiences. The Store Manager must follow company policies, risk and compliance structures, and market-specific legal requirements. Success depends on leading, developing, and retaining an engaged team that follows in-store operational requirements. The manager is accountable for meeting the cost budget, achieving sales targets, and delivering EBITDA through existing and new company initiatives. JOE & THE JUICE is a people-centric, healthy fast-casual food and beverage company founded in Copenhagen in 2002, with more than 500 locations across 20 countries and more than 4,500 employees worldwide. Its culture is guided by the virtues of Positive Attitude, Inclusion, Social Ties, and Growth. The company describes its work environment as high-energy and fast-paced, with a focus on service, music, people, employee development, and guest experience.

Requirements

At least 3 years of leadership experience in a comparable retail, hospitality, or service-driven environment.
Proven track record of delivering operational and financial results.
Experience leading and developing teams and driving performance, accountability, and engagement.
Strong interpersonal and communication skills, including the ability to build trust, resolve conflicts, and foster a collaborative team culture.
Passion for people leadership and commitment to coaching, mentoring, and developing team members.

Responsibilities

Lead, inspire, and develop team members in alignment with company virtues and operational principles.
Model company values and foster a positive, high-performance culture.
Communicate expectations clearly and promote accountability across the team.
Manage recruitment, interviewing, hiring, pre-boarding, and onboarding of team members.
Position the team to meet operational needs and build a future talent pipeline.
Develop and motivate team members through development plans and continuous feedback.
Facilitate in-store training sessions and regular team meetings.
Monitor and drive employee engagement initiatives to meet or exceed benchmark engagement scores.
Promote a guest-first mindset and build relationships within the local community in line with brand behavior principles.
Drive guest loyalty and satisfaction through consistent service excellence.
Maintain a safe, secure, and healthy working environment by enforcing hygiene, health, and safety standards.
Ensure compliance with brand standards and local regulatory requirements, and uphold operational ratings and performance standards.
Develop shift plans that account for seasonality, local events, and store traffic patterns.
Ensure efficient workflows and compliance with contractual working-hour obligations, union agreements, and local labor laws.
Manage inventory, including stock counting and ordering.
Optimize inventory levels to minimize waste and meet monthly waste targets.
Drive sales growth and overall store performance.
Optimize store EBITDA and achieve KPI targets.
Monitor financial performance and take corrective action when needed.