Assistant Manager - Georgetown

Excel Fitness•Georgetown, TX

2d•Onsite

About The Position

The Assistant Manager supports the General Manager in attracting and retaining members, maintaining a positive club culture, and overseeing club operations and staff. The role contributes to hiring, onboarding, training, performance management, scheduling, payroll verification, inventory, facility upkeep, member service, marketing, and club performance metrics. The Assistant Manager oversees operations when the General Manager is unavailable, remains available off shift for operational questions or emergencies, and may be required to be on call during peak season or sales expirations. This is a full-time, exempt position. Standard schedules are either Friday through Monday between 11 a.m. and 10 p.m., or Monday through Thursday between 1 p.m. and 10 p.m. and Sunday from 8 a.m. to 5 p.m. Hours may extend beyond the established schedule, include weekends or overnights as needed, and change based on business needs. Up to 5% travel is expected for employee events, trainings, and conferences. The job is performed in a fitness club environment that can be loud and includes office and custodial equipment.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR/AED certification required; uncertified employees may complete training within the first 30 days of employment.
Proven ability to lead, encourage, develop, and supervise the work of others.
Familiarity with Excel's mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Demonstrated ability, confidence, and leadership to manage a team.
Effective communication skills with internal and external customers.
Must be team-oriented, motivated, and well organized.
Ability to think critically and proactively evaluate solutions to problems.
Ability to handle difficult situations and sensitive, highly confidential information.
Basic understanding of Microsoft Excel and Word, DataTrak, Workday, Service Channel, and related applications.

Responsibilities

Assist the General Manager in planning and implementing strategies to attract and retain members while upholding Excel Core Values and maintaining a positive culture.
Manage hiring activities, including candidate selection, interviews, and completion of onboarding documentation.
Train and develop new team members and ensure staff maintain current certifications and complete scheduled training.
Counsel team members, address performance issues, and supervise, motivate, coach, and inspire staff.
Support the General Manager in monitoring club KPI goals and metrics.
Help maintain a clean facility, positive atmosphere, and high standard of member service.
Conduct daily club inspections, assign cleaning or related tasks, and reinspect completed work.
Enter facility and equipment work orders into the Computer Maintenance Management System.
Hold team members accountable to company standards, audit daily paperwork, and resolve day-to-day member issues.
Manage club inventory, conduct inventory audits, and communicate ordering needs and recommendations to the General Manager and headquarters.
Assist with club marketing and promotional activities.
Create or assist with club schedules and edit or verify payroll items and applicable commissions.
Ensure team members follow company policies and guidelines, address minor infractions, and report major infractions to the General Manager and Human Resources.
Assist with Team Player Assessments and competency evaluations.
Remain available off shift to answer operational questions or respond to emergencies, and be on call during peak season or sales expirations when needed.
Oversee club operations and staff when the General Manager is off or unavailable.
Represent the company at community events and outreach activities.
Assist with conducting and leading regularly scheduled team meetings.