Teller - Part-time

Northwest Bank•Albany, IN

1d•Onsite

About The Position

Northwest Tellers are members of the retail network team who frequently interact with customers. They welcome customers, process transactions efficiently, resolve problems, provide education and identify financial needs for referral to the appropriate line of business. The role delivers customer service in person, over the phone and through email, and supports the office’s daily operations while following security, compliance, risk and operational procedures. The position is part-time and may include evening and weekend hours as scheduled, assigned or necessary.

Requirements

High school diploma or equivalent preferred.
Customer service experience preferred.
Cash handling experience preferred.
Banking and/or retail experience preferred.
Ability to establish effective working relationships with team members and participate in problem-solving and decision-making.
Ability to express ideas and information clearly and concisely, orally and in writing, in a manner appropriate to the audience.
Ability to listen actively, share information and facilitate an open exchange of ideas and information.
Ability to plan and track work toward specific goals and use time and information effectively.
Ability to make sound decisions using perceptive and analytical processes and good judgment in ambiguous situations.
Knowledge of computers and the Teller System.

Responsibilities

Achieve financial wellness activity goals by identifying referral opportunities and contributing to office sales performance goals.
Assist customers and visitors with questions, problem resolution and other needs.
Engage with customers to understand their needs and explain product and service features and benefits.
Refer customers with complex requests or product and service needs to the appropriate team member.
Greet customers, take ownership of customer issues and resolve concerns.
Balance the teller drawer daily and participate in office meetings, huddles and operations meetings; assist with dual-control balancing of the vault, ATM and other devices as needed.
Deliver the North(west) star experience and champion customers’ financial wellness through exceptional service.
Deliver the company’s 5 Culture Promises.
Complete assigned educational training and self-education using bank-designed programs and applications.
Maintain general knowledge of office systems and software, perform maintenance, and develop in-depth knowledge of bank products, services and digital offerings.
Follow security and dual-control processes.
Participate in branch opening and closing tasks as needed.
Protect the bank from unnecessary risk by following compliance, risk and operational procedures.
Work cooperatively and professionally with co-workers to complete daily tasks, be prompt and support management with special requests as needed.
Work evening hours and weekends as scheduled, assigned or necessary.
Follow Northwest policies and procedures and applicable federal and state regulations.
Use Microsoft Office software, computer applications and department-specific software to maximize technology tools and efficiency.
Work as part of a team and use on-site equipment.