Teller I

First Bank•Washington, NC

About The Position

The Teller I performs routine and intermediate branch and customer service duties, including handling deposits, withdrawals, check cashing, loan payments, and other transactions. The role supports night depository and vault activities, maintains customer relationships, promotes the Bank’s products and services, and refers customers to appropriate staff. Incumbents have less than three years of Teller experience. The position also includes administrative and operational tasks such as processing account activity, maintaining records, handling customer requests, supporting branch capture and imaging research, and following security procedures. The Teller I must comply with corporate policies, applicable federal and state laws and regulations—including the Bank Secrecy Act and Anti-Money Laundering Act—and the Bank’s Service Excellence standards. Other duties may be assigned as required.

Requirements

High school diploma or GED.
Less than three years of Teller experience for incumbents in this position.
Work-related experience may include reception or secretarial duties in a business environment.
Intermediate knowledge of Bank operations, products and services, relevant state and federal laws and regulations, and Bank operational policies and procedures.
Excellent organizational and time-management skills and ability to work with minimal supervision.
Intermediate skills operating computer terminals and personal computers, mainframe systems, word-processing and spreadsheet software, and specialty software.
Exceptional verbal, written, and interpersonal communication skills; ability to use common sense to carry out instructions and instruct personnel.
Valid driver’s license.
Ability to work the hours and days required to complete essential functions as scheduled.
Ability to pay close attention to detail, work as part of a team, interact effectively with coworkers and customers, exercise discretion and judgment, and maintain self-control and diplomacy in customer and employee relations situations.
Ability to stand, walk, sit, and use hands and fingers; vision, hearing, speech, dexterity, and visual concentration are required.

Nice To Haves

Business- or financial-industry-related educational experience, such as in-house training, formal schooling, or financial-industry curriculum.

Responsibilities

Receive retail and commercial checking and savings deposits, confirm documents are in proper form, and issue receipts.
Cash checks, process savings withdrawals and cash advances, verify authorization and limits, and exercise judgment on questionable items.
Assist with night depository duties, including logging bags, processing deposits, making change orders, issuing receipts, and returning bags to customers.
Assist with opening and closing the vault and balancing vault currency and coin.
Use computer terminals or personal computers to process account activity, determine balances, and resolve problems within authorized limits.
Issue official checks, traveler’s checks, and gift cards.
Cross-sell Bank products and services and refer customers to appropriate staff.
Control access for safe deposit services and assist customers.
Receive and process stop-payment and hold orders.
Accept loan, credit card, and installment payments.
Balance the cash drawer daily and verify cash bought from or sold to the vault.
Provide customer service and assist with resolving customer problems within authorized limits.
Record, file, and update information; sort mail and reports as required.
Answer telephones and direct callers to appropriate Bank personnel.
Process teller work through branch capture and assist with imaging research.
May gather data and process reports, including currency transaction, returned items, overdrafts, and callbacks.
Process address changes, check orders, traveler’s checks, incoming and outgoing collections, change orders, and deposit slip corrections.
Type routine letters, reports, and forms; maintain files; copy and fax documents; and order and distribute supplies.
Follow procedures to protect branch personnel and the Bank, including opening, closing, and other security procedures.
May prepare and verify currency shipment orders.
Complete annual compliance courses and comply with corporate policies, applicable laws and regulations, and Service Excellence standards.
Perform other duties as required.