Full-time Teller

KeyBank•Toledo, OH

1d•Onsite

About The Position

Serve as a problem solver, trusted advisor, and partner to people and businesses in KeyBank communities. Provide in-person client service in a branch by welcoming new and existing clients, assisting with account transactions and servicing needs, and identifying and resolving client issues. Listen for financial needs during client conversations and connect clients with a Banker for deeper financial wellness discussions. Help clients move forward in their financial journey and make them feel supported by KeyBank.

Requirements

High school diploma, GED, or equivalent business experience.
Experience in a client service role.
Experience handling cash.
General understanding of PCs, Windows-based applications, and calculators.
Knowledge of client accounts and banking relationships, and sound judgment when handling clients and transactions.
Strong sales and service skills, including presenting products and services and educating clients about ATM, online, and telephone banking.
Strong work ethic and high integrity.
Excellent time-management skills.
Ability to manage client accounts and process transactions accurately and securely, including deposits, withdrawals, and cash-drawer balancing.
Ability to maintain accurate, organized transaction records and update account information.
Ability to identify and resolve client servicing issues efficiently.
Understanding of banking regulations and security procedures, including awareness of fraud detection and prevention.
Ability to collaborate effectively with teammates.
Ability to occasionally operate a motor vehicle and hold a valid driver's license.
Ability to meet the physical demands of prolonged standing, frequent hand use and forward reaching, occasional bending and lifting, and frequent lifting of 1–10 pounds and occasional lifting of up to 30 pounds.

Nice To Haves

Notary license.

Responsibilities

Provide an attentive, positive client experience and be present with clients and teammates.
Perform teller functions efficiently, effectively, and accurately in an in-person branch setting.
Identify and resolve client servicing issues, escalating them when needed.
Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
Help clients pursue financial goals using financial wellness tools and guide them to relevant resources or bank services.
Attend in-person morning huddles and end-of-day debriefs.
Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
Review product guides, fees, and policies to stay current on offerings.
Work Saturdays as directed by management and maintain timely, regular, and predictable attendance.
Follow KeyBank policies and procedures, conduct business ethically, act professionally, avoid conflicts of interest, and act in clients’ and KeyBank’s best interests.
Perform other assigned duties; responsibilities and activities may change.