CSR/Teller - Cadillac - Full-Time

Fifth Third Bank • Cadillac, MI

1d • Onsite

About The Position

The CSR/Teller provides excellent customer service, helps customers identify and address their financial needs, and refers them to appropriate bankers or business partners for consultative conversations. The role is accountable for managing risk, following policies and procedures, protecting customer confidentiality, and supporting a positive customer experience.

The position performs daily office responsibilities, supports efficient financial center operations, maintains an accurate balancing record, resolves routine customer issues, and stays current on bank policies and procedures. It also builds working knowledge of retail products and services and uses the appropriate tools to track referrals. The role works in a normal office environment and involves extensive cash handling and computer-screen viewing.

Requirements

• High school diploma or GED.
• Ability to interact comfortably and confidently with the public.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Flexibility in scheduling.
• Ability to adhere to dress code guidelines.
• Demonstrate the company's core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.

Responsibilities

• Listen to customers, ask questions to understand their needs, and guide them to appropriate financial solutions.
• Follow up on customer questions, find solutions to issues, and respond to correspondence in a timely and clear manner.
• Protect customer confidentiality and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Support daily office responsibilities and work with the platform team to maintain efficient office operations.
• Maintain a balancing record in accordance with policy, identify and correct outages, and seek assistance as needed.
• Stay current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally and refer complex issues to the Lead Customer Service Representative or other leadership.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
• Maintain working knowledge of retail products and services and use appropriate tools to track referrals.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits designed to support employees' and families' physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED