CSR/Teller

Harbor Bank of MD•Baltimore, MD

8d•$21 - $24

About The Position

The Customer Service Representative/Teller at The Harbor Bank of Maryland delivers customer service, supports team development, and helps ensure operational excellence. Under general supervision and in accordance with established policies and procedures, the role performs a broad range of customer-service activities, including opening checking, savings, certificate, and IRA accounts; handling savings-bond transactions; responding to customer and branch-staff questions; setting up tele-transfer and direct-deposit services; performing account maintenance; and cross-selling bank services. The position also supports branch security, fraud prevention, and Bank Secrecy Act requirements.

Requirements

High school diploma or GED equivalent.
One to two years of job-related experience, including at least six months of teller experience.
Interpersonal skills to relate to and empathize with others while maintaining a friendly, cheerful, and courteous demeanor.
Thorough knowledge of an online teller terminal and other standard office equipment.

Nice To Haves

Previous experience in regulated or high-volume environments.

Responsibilities

Open new checking, savings, certificate, and other accounts; explain available ownership structures and account programs; gather customer information; prepare and process required documents; receive initial deposits; and ensure accounts are properly established.
Actively cross-sell bank services and conduct sales and referral communications with customers.
Process savings-bond collections, counsel customers about investment options, and process bond ownership changes and exchanges.
Arrange charge-savings, tele-transfer, and direct-deposit services, and route drafts or foreign checks to the originating source for collection.
Answer customer and branch-staff questions and resolve service problems by listening, gathering information, obtaining answers, and reporting results.
Open IRA retirement accounts, explain applicable legal requirements, gather information, and prepare documents.
Process retirement-account and direct-deposit forms, check them for accuracy, and forward them to the appropriate area.
Supervise the teller line and operate the vault when the Team Lead or Head Teller is absent.
Comply with applicable federal and state regulations, fulfill risk and compliance obligations, and complete required training.
Perform other duties as assigned.