Teller CSR

First Financial Bank NA•Robinson, IL

1d•Onsite

About The Position

The Teller/Customer Service Representative (Teller/CSR) provides personalized service to clients while processing banking transactions accurately and supporting account growth. The role includes handling cash and check transactions, opening and maintaining accounts, assisting with loan applications, explaining financial products and banking procedures, and referring clients to appropriate banking professionals. The representative also responds to client concerns, helps prevent fraud, and follows banking regulations while contributing to a supportive, accountable team. This is a full-time, hourly non-exempt, on-site position in Robinson, Illinois. The role offers an opportunity to develop a banking career and build a foundation in retail banking.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience in a business setting.
At least 1 year of cash-handling experience.
Strong customer service skills, including active listening and clear communication.
Experience recommending and referring financial products.
Understanding of compliance and fraud detection.
Ability to accurately balance a cash drawer.
Proficiency with computers, data entry, and multi-line phone systems.
Basic math and accounting skills.
Ability to work occasional weekends and extended hours.
Ability to remain stationary or standing for up to 75% of an eight-hour workday.
Ability to review information and details at close range, within a few feet.

Nice To Haves

At least 6 months of teller experience is preferred.

Responsibilities

Build relationships with clients, understand their needs, and provide personalized service.
Process cash and check transactions accurately and with integrity, including transactions conducted behind the teller line.
Open and maintain accounts and assist clients with loan applications and financial products such as Certificates of Deposit and Money Market Accounts.
Identify client needs and refer them to appropriate banking professionals.
Explain security measures, banking procedures, and product benefits to clients.
Handle client concerns professionally and find effective solutions.
Identify and prevent fraud while complying with banking regulations.
Collaborate with a respectful, supportive team.