Teller/CSR

PLANTERS BANK & TRUST CO • Inverness, MS

8d • Onsite

About The Position

Operates a teller window, providing prompt, efficient, and accurate customer service while maintaining the security of a cash drawer. Represents the Bank in a courteous and professional manner, remains alert to customer needs, cross-sells bank products, and refers customers to appropriate staff.

As a secondary Customer Service Representative duty, interacts with customers to open new accounts and maintain existing accounts, responds to inquiries about products and services, cross-sells bank products and services, and resolves customer complaints. Provides general clerical assistance to the department.

All Planters Bank employees are expected to live the Bank’s core values at work, maintain strict confidentiality regarding transactions, deliver quality customer service, demonstrate a team-oriented attitude, and develop working knowledge of bank products. Nonqualified applications, and applications containing false or incomplete information, will not be considered.

Requirements

• High school diploma or equivalent preferred.
• Basic accounting knowledge.
• At least 6 months of handling and balancing money transactions within the prior four years.
• Strong verbal, written, and telephone communication skills.
• Computer skills, including keyboarding and knowledge of accounting software, word processing software, spreadsheet software, email, and Internet use.
• Satisfactory Credit Bureau and Background Check Report.
• NCRC Certification at a minimum level of Bronze.
• Ability to use a ten-key calculator, fax machine, and photocopier.
• Physical requirements include sitting 20% of the time, standing 70%, walking 10%, fine hand manipulation 80%, frequently lifting and carrying 40 pounds, and frequently bending or squatting.

Responsibilities

• Operate a teller window and provide prompt, efficient, and accurate customer service.
• Maintain the security of a cash drawer.
• Represent the Bank courteously and professionally, remain alert to customer needs, and refer customers to appropriate staff.
• Cross-sell bank products and services.
• Open new customer accounts and maintain existing accounts in response to customer inquiries.
• Resolve customer complaints.
• Provide general clerical assistance to the department.
• Maintain strict confidentiality involving all transactions.
• Develop a working knowledge of bank products and contribute to a team-oriented workplace.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED