CSR/Teller - Cadillac - Full-Time

Fifth Third Bank • Cadillac, MI

2d

About The Position

The CSR/Teller provides excellent customer service, helps customers identify and address their financial needs, and refers them to the appropriate business partners for consultative conversations. The role supports efficient financial center operations, handles cash and balancing responsibilities, follows bank policies and procedures, and manages risk in line with the Bank’s risk appetite. The employee is expected to act ethically, protect customer confidentiality, and contribute to a positive customer experience.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and use sound judgment in decision-making and problem resolution.
• Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adhere to dress code guidelines.

Responsibilities

• Listen to customers’ needs, ask questions to understand them, and guide customers to the appropriate resources.
• Follow up on customer questions and find solutions to address issues.
• Respond to correspondence promptly and maintain clear communication.
• Keep customer business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
• Maintain an accurate balancing record, identify and correct outages, and seek assistance when needed.
• Stay current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally and direct complex issues to the Lead Customer Service Representative or other leadership as necessary.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to Bankers and business partners as appropriate.
• Maintain working knowledge of Retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs supporting physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED