Technical Trainer Jobs

About The Position

Requirements

• 3+ years of proven experience as a technical trainer or in a technical enablement role.
• Strong presentation skills and comfort with delivering training to diverse audiences, including legal professionals.
• Familiarity with modern learning tools and training techniques, including the use of LMS platforms, video modules, and performance-based assessment.
• Experience with enterprise cloud applications and understanding of implementation challenges in the legal sector.
• Awareness of AI tools in legal tech (e.g., document summarization, smart search, clause extraction, redlining automation), and enthusiasm for staying up to date with their use in real-world legal scenarios.
• Ability to work independently in a fast-paced, ever-evolving SaaS environment.
• A deep understanding of how legal professionals use technology, including document management systems, AI-driven search, and workflow automation.
• The ability to translate technical functionality into business value, particularly in law firms, legal operations, compliance, or corporate legal departments.
• A learner-first mindset—balancing clarity, empathy, and impact in every training session.
• Skills in knowledge transfer and curriculum development with an eye toward legal relevance and customer success.

Nice To Haves

• Direct experience working in, consulting for, or training legal professionals (law firms, legal ops, or corporate legal teams).
• Familiarity with legal practice management systems, document lifecycle management, or AI applications in legal services.
• Knowledge of AI capabilities in document management systems and a passion for demystifying them for learners.

Responsibilities

• Facilitate multi-day training programs (virtual and onsite) across global time zones with legal-industry contextual examples.
• Collaborate with the Partner Enablement team to design and continuously improve course materials that incorporate AI features, legal-specific workflows, and best practices.
• Ensure follow-through and program completion with personalized support, coaching, and learning journeys.
• Stay current on NetDocuments AI functionality, emerging legal technology trends, and legal use cases to keep training highly relevant and practical.
• Act as a liaison for customers, coordinating across internal teams to resolve issues, representing customer needs, and ensuring aligned support throughout the implementation process.
• Present confidently to customers and internal stakeholders in meetings, project updates, and briefings.
• Support strategic business outcomes, including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and training delivery KPIs.

Benefits

• 90% healthcare premiums company covered
• HSA company contribution
• 401K match at 4% with immediate vesting
• Flexible PTO (typically 3 to 4 weeks a year)
• 10 paid holidays
• Monthly contributions for wellness
• Access to LinkedIn Learning with monthly dedicated time to explore