Technical Trainer, Warehouse Software & Automation

Designed Conveyor Systems•Franklin, TN

About The Position

As a Customer Service Technical Trainer, you will help customers use Datum, the company’s warehouse execution system (WES), and the control systems that support automated conveyor operations. The role focuses on developing and delivering DCS System and DCS Software (Datum) training, including practical instruction on software functionality, workflows, system operation, navigation, and troubleshooting for Maintenance and Operations teams. You will create training plans, manuals, presentations, and user guides; identify learning gaps; coordinate vendor-led training; and maintain records of customer training. You will work with customers, vendors, and internal teammates to align instruction with customer needs and contract obligations, use participant feedback to improve training, and sell, schedule, price, and coordinate billing for additional training when needed. The position involves travel to customer and vendor locations up to 50% of the time, typically 30%.

Requirements

At least two years of experience working with fully automated conveyor and PLC control systems, including software interfaces used to operate, monitor, and troubleshoot them.
Working knowledge of high- and low-voltage electrical systems and an understanding of how software and controls interact with conveyor equipment.
Ability to plan and manage software and systems training schedules with clear learning objectives and practical, task-based instruction.
Ability to explain technical software and systems concepts clearly, demonstrate workflows, and help Maintenance and Operations teams apply what they learn.
Strong customer service skills, effective listening, and ability to collaborate with customers, vendors, and teammates to understand training needs and support learning.
Ability to manage competing priorities and adapt training plans to changing schedules, customer needs, and system requirements.

Responsibilities

Train Operations teams on system components and functions.
Build manuals and presentations to support system training.
Develop and deliver customer training on Datum, including software functionality, system navigation, operating workflows, and troubleshooting.
Explain how Datum works with automated conveyor and PLC control systems, and use technical documentation and operating instructions to build training plans and user guides.
Coordinate vendor-led software and systems training during projects and collect and organize documentation to support customer learning.
Communicate with Maintenance and Operations teams to align software and systems training with customer needs and contract obligations.
Maintain records of completed customer training and use participant feedback to identify knowledge gaps and improve training.
Sell and schedule additional software and systems training, determine service charges, and coordinate billing.
Travel to customer and vendor locations to deliver and receive software and systems training.