Technical Trainer

ABB•Alpharetta, GA

1d•Hybrid

About The Position

At ABB, the Technical Trainer develops course materials and delivers technical training to customers in classrooms or on-site. The role also handles post-training activities, including collecting course feedback and making any necessary corrective actions to course materials and equipment. The trainer provides excellent customer service and works to secure high customer satisfaction through training. The role contributes to ABB’s B&R Industrial Automation division in the US and follows a hybrid work model. It also supports the Field Service team and other teams or units with technical expertise when needed, and facilitates course administration by making arrangements and responding to training course enquiries and proposals.

Requirements

Bachelor’s degree or equivalent in Engineering, Computer Science, or a related field.
Excellent written and verbal communication skills.
Customer-facing presentation skills.
Customer experience success skills.
Problem-solving and critical-thinking skills.
Maintain a valid driver’s license and passport, with no barriers to domestic or international travel.
Ability to travel up to 20% in North America, with occasional international travel.

Nice To Haves

Interest in or exposure to motion control systems.
Interest in or exposure to programming languages such as ladder diagram and structured text.
Interest in or exposure to mechanical and electrical systems and related areas.

Responsibilities

Prepare and deliver classroom or on-site training courses, and follow up on post-training activities.
Develop course materials for classroom and on-site training within the assigned area of responsibility.
Advise on updates needed to e-learning materials.
Support the Field Service team and other teams or units with technical support expertise when necessary.
Facilitate course administration by making arrangements and responding to enquiries and proposals for training courses.
Collect course feedback and make corrective actions to course materials and equipment when needed.
Provide excellent customer service and work to secure high customer satisfaction through training.

Benefits

Medical plan options, including a PPO plan and a high-deductible health plan with a Health Savings Account.
Choice of Core and Core Plus dental plans.
Vision benefit.
Company-paid life insurance equal to 2X base pay.
Company-paid accidental death and dismemberment insurance equal to 1X base pay.
Voluntary life and AD&D coverage, employee-paid.
Company-paid short-term disability coverage for up to 26 weeks.
Company-paid long-term disability coverage at 60% of pay, with an option to buy up to 66 2/3% of pay.
Supplemental employee-paid benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Paid parental leave.
Employee Assistance Program.
Health Advocate resources for mental and behavioral health, general health navigation, virtual health, and infertility and adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation under a permissive time away policy for salaried exempt positions.