Technical Trainer

Thomson Reuters•United States of America, NY

1d•Hybrid

About The Position

The Technical Trainer delivers expert customer and partner training for Direct Tax Compliance solutions, primarily ONESOURCE Tax Provision, with training expanding to ONESOURCE Global Access and ONESOURCE Workpapers as business and customer needs evolve. The role supports customer success by facilitating engaging learning experiences and collaborating with Curriculum Designers, Professional Services Consultants and Implementers, subject-matter experts, and other colleagues to create and deliver a comprehensive training program. The trainer delivers virtual multi-client workshops and dedicated client sessions, and provides onsite training when needed. They create, update, and maintain training materials in formats such as instructor-led workshops, webinars, office hours, eLearning courses, videos, certification exams, and toolkits. Content must reflect current product capabilities, releases, tax technology, compliance practices, and market trends. The role also uses Thomson Reuters generative AI tools, analyzes learner feedback and training metrics, and supports training operations and accurate billing and utilization reporting. The position follows a hybrid schedule and requires working in the office at least three days per week. Travel for onsite training is required as needed. The stated base compensation range for eligible US locations is $74,200–$137,800, and the role may be eligible for an annual bonus based on enterprise and individual performance.

Requirements

Bachelor’s degree in accounting, tax, finance, business, education, or a related field.
At least four years of experience in Direct Tax, tax technology, tax compliance, or customer-facing product training.
Ability to design and facilitate hands-on learning activities that drive adoption.
Ability to manage technical issues, varied learner skill levels, and product changes while maintaining a positive learning experience.
Excellent written and verbal communication skills, including the ability to explain complex concepts clearly.
Customer-centric mindset focused on measurable training impact.
Ability to build alignment across a complex, matrixed organization.
Strong collaboration skills and the ability to work independently.
Strong technical skills with generative and agentic AI, adaptability to emerging technologies, and curiosity about the evolving intersection of AI and tax technology.
Willingness to travel for onsite training as needed.

Nice To Haves

Experience with tax technology or compliance platforms; experience with ONESOURCE Tax Provision, ONESOURCE Global Access, and ONESOURCE Workpapers is strongly preferred.
Experience delivering live and virtual training for groups of approximately 10 to 50 or more participants.
Experience leading cross-functional projects and delivering results on time.

Responsibilities

Lead product training focused on Direct Tax Compliance, especially ONESOURCE Tax Provision, and expand training to related solutions as business and customer needs evolve.
Deliver virtual multi-client workshops and dedicated client training sessions, and provide onsite training when needed.
Partner with Curriculum Designers, Professional Services Implementers, and subject-matter experts to identify training needs and effective delivery methods.
Review and synthesize input from colleagues and external experts to co-create effective training that supports product usage.
Stay current on tax technology, compliance practices, and market trends to keep training content accurate and relevant.
Update training assets for product releases and changes across workshops, webinars, office hours, eLearning, videos, exams, and toolkits, as needed.
Analyze learner feedback and training metrics to improve programs and address curriculum gaps.
Build and maintain product expertise across Direct Tax Compliance and the broader Direct Tax portfolio.
Use Thomson Reuters generative AI tools to accelerate work, improve deliverables, and adopt emerging AI best practices.
Record time and engagement details for billing and utilization reporting, and submit time and expense reports promptly.
Provide timely attendance reports and complete other training operations tasks as needed.
Work in-office at least three days per week as part of a hybrid schedule.

Benefits

Flexible work arrangements, including work from anywhere for up to eight weeks per year.
Flexible vacation and paid time off, including paid holidays and two company-wide mental health days.
Access to the Headspace app and Employee Assistance Program.
Retirement savings and a 401(k) plan with company match.
Tuition reimbursement.
Employee incentive programs and an annual bonus may be available for eligible employees.
Health, dental, vision, disability, and life insurance.
Parental leave and sabbatical leave.
Flexible Spending and Health Savings Accounts.
Fitness reimbursement.
Optional hospital, accident and sickness insurance; optional life and AD&D insurance; and group legal and identity theft protection benefits.
Commuter benefits.
Adoption and surrogacy assistance.
Employee Stock Purchase Plan.
Two paid volunteer days annually and opportunities to participate in pro-bono consulting and ESG initiatives.