Technical Trainer

Parsec Automation Corp.•Anaheim, CA

3d•$90,000 - $100,000•Hybrid

About The Position

Parsec Automation, LLC (Parsec) is a leading provider of manufacturing operations management software, recognized by industry leaders like Gartner and IDC. Their TrakSYS™ platform is used by major companies worldwide to optimize efficiency, quality, and compliance in manufacturing operations. Parsec is backed by BVP Forge, a significant investment fund associated with the Bessemer platform. This role is within the Technical Enablement team, reporting to the Director of Technical Enablement. The Technical Trainer will facilitate instructor-led TrakSYS™ bootcamps for internal staff, partners, and customers, initially virtual and expanding to in-person sessions. The role involves approximately 70% facilitation and learner support, and 30% content revision and development. It requires strong facilitation skills and technical fluency, including the ability to handle unscripted questions and live troubleshooting with a technical audience. The trainer will collaborate with TrakSYS™ subject matter experts to ensure training content remains accurate as the product evolves.

Requirements

Bachelor's degree in Education, Instructional Design, Engineering, Information Technology, Business, or a related field.
5-8 years of experience facilitating technical training for adult professional learners.
Demonstrated experience facilitating technical training both virtually and in person.
Technical fluency sufficient to configure and troubleshoot within an enterprise application.
Excellent verbal and written communication skills.
Ability to stay composed and lead a session in front of a technical audience.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of a team, with strong initiative and follow-through.
Willingness to travel (up to 20%) domestically and internationally for in-person delivery.

Nice To Haves

Domain knowledge of manufacturing, MES, ERP, or related enterprise applications.
Experience creating content for and/or conducting train-the-trainer sessions.
Experience supporting a partner channel.

Responsibilities

Facilitate virtual instructor-led TrakSYS™ bootcamp sessions, expanding to in-person delivery as the program grows.
Learn the bootcamp's technical simulations and scenarios in depth and guide learners through the simulated plant experience, including unscripted questions and live troubleshooting.
Manage the learner experience across each cohort, including pre-work, session pacing, hands-on lab support, and follow-through on open items.
Support trainees between sessions through office hours and live Q&A, with assistance from a TrakSYS™ SME.
Conduct train-the-trainer sessions to certify additional internal and partner facilitators as the program scales.
Revise existing modules based on delivery experience, learner feedback, and product releases.
Coordinate peer reviews with SMEs to confirm technical accuracy and clarity.
Assist in creating and maintaining instructor-led content, including presentations, facilitator guides, simulated storylines, and lab exercises.
Continue developing knowledge of the TrakSYS™ platform, adult learning practice, and the manufacturing sector.