Technical Trainer

Carlisle•Carlisle, PA

2d•Onsite

About The Position

Lead training courses on CCM roofing products and systems, including Carlisle SynTec Systems and Versico Roofing Systems. Deliver instruction in both classroom and hands-on settings to educate contractors, installers, and industry professionals on proper installation techniques, product application, and system performance. Support includes training on single-ply membranes, insulation, adhesives, and accessories. Collaborate with internal teams to ensure training reflects current product standards and best practices.

Requirements

High school diploma or GED required.
Minimum of two (2) years single-ply roofing experience.
Must possess a valid driver’s license and maintain a satisfactory driving record in accordance with company policy.
Full Performance Knowledge of Carlisle & Versico Specifications and Details.
Full Performance Knowledge of Carlisle & Versico products and uses.
Full Performance Knowledge of Warranty interpretation and requirements.
Full Performance Knowledge of Company policies and procedures.
Full Performance Knowledge of Department policies and procedures.
Full Performance Knowledge of Safety requirements for roofing, hazardous materials, driving.
Full Performance Knowledge of General roofing, construction, principles and practices.
Full Performance Knowledge of Tolerances for products, details and design.
Full Performance Knowledge of Hand and power tools associated with single ply roofing & construction.
Full Performance Knowledge of Driving laws.
Full Performance Knowledge of Company organization and locations.
Full Performance Knowledge of Laptop and Tablet usage.
Full Performance Knowledge of Smartphone usage.
Full Performance Knowledge of Word, Excel, and PowerPoint.
Full Performance Knowledge of CCM Inspect APP.
Essential Full Performance Skills: Oral Communication.
Essential Full Performance Skills: Directly communicate with Applicators, Rep, Distributor, Owner, Architect, Consultant and CCM employees about commercial roof systems, products, and repair issues.
Essential Full Performance Skills: Directly communicate with Technical & Warranty Services, Product Marketing, Design Services, and Sales concerning training content and literature.
Essential Full Performance Skills: Interpersonal skills.
Essential Full Performance Skills: Understanding, interpreting client’s language and concerns.
Essential Full Performance Skills: Problem solving and conflict resolution.
Essential Full Performance Skills: Coaching.
Essential Full Performance Skills: Facilitating/Presenting.
Essential Full Performance Skills: Listening.
Essential Full Performance Skills: Written Communication.
Essential Full Performance Skills: Technical Writing to assist with updates on literature, specs, details & presentations.
Essential Full Performance Skills: E-mail / phone to customers, building owners, internal employees, etc.
Essential Full Performance Skills: Inspection documentation (CCM Inspect APP).
Essential Full Performance Skills: Job Site Visit, Start-Up and investigation Reports.
Essential Full Performance Skills: Forms for Spot-Checks, Warranty Transfers, Invoice Inspections, etc.
Essential Full Performance Skills: Organization.
Essential Full Performance Skills: Independent scheduling and completion of work assigned.
Essential Full Performance Skills: Response to e-mails and phone calls in a timely manner.
Essential Full Performance Skills: Adjust schedule as needed.
Essential Full Performance Skills: Eye-Hand Coordination.
Essential Full Performance Skills: Typing.
Essential Full Performance Skills: Dexterity.
Essential Full Performance Skills: Hand / Power Tools.
Essential Full Performance Skills: Time Management.

Nice To Haves

An associates or bachelor’s degree is highly preferred.
Experience conducting presentations in front of an audience.
Bilingual Preferred but not required.

Responsibilities

Conduct training programs for CCM Roofing Applicators, including composing and scheduling of training programs.
Physically complete product and accessory installation work, such as splices, flashings, and installation of insulation and membrane, with a full working knowledge of specs and details.
Converse and convey installation methods to roofing foremen and crewmen.
Maintain and update current CCM training content to incorporate yearly product additions and specification/detail changes.
Produce professional presentations using Microsoft PowerPoint to support a best-in-class training experience.
Set up, tear down, and prepare demonstration areas, ensuring a presentable and professional appearance.
Coordinate logistics with other trainers and departments for training areas, including assisting with product inventory orders, organizing and stocking received product, and retrieving ordered product for training.
Build custom training programs and agendas to fulfill customer needs, including agenda building, demo organization, and classroom presentation creation.
Mentor and train newly hired Field Service Representatives (FSRs), educating them on FSR job duties including inspecting warranted CCM roofing systems, scheduling inspections, investigations, job site visits, and the FSR Procedure manual.
Assist Field Services in staying up-to-date on inspection procedures and CCM Inspect APP changes, incorporating changes into training programs as necessary.
Travel by car, truck, or airplane to support training efforts at remote training locations, utilizing CCM travel resources to schedule and book travel.
Provide telephone and e-mail assistance for technical questions from roofing applicators, answering calls and emails regarding project specifications and warranty requirements.
Utilize other departments within CCM to assist/answer technical questions and/or problems presented by CCM customers.
Present at industry or company events.
Enforce proper installation techniques.
Perform field service activities and training for other CCM company products (CCW, Insulfoam, CCM, Hunter, etc.) as needed.
Perform other duties as assigned.