Technical Trainer

ABB•Alpharetta, GA

7d•Hybrid

About The Position

The Technical Trainer develops course materials and delivers technical training to customers in classroom or on-site settings. The role includes post-training activities such as collecting course feedback and making corrective updates to course materials or equipment. The trainer provides excellent customer service and works to achieve high customer satisfaction through training. This position contributes to ABB’s B&R Industrial Automation division in the US and operates in a hybrid work model. It also supports the Field Service team and other teams or units with technical expertise when needed, and facilitates course administration, including arrangements and responding to training inquiries and proposals. Travel may be required up to 20% in North America, with occasional international travel.

Requirements

Bachelor’s degree or equivalent in Engineering, Computer Science, or a related field.
Excellent written and verbal communication skills.
Customer-facing presentation skills.
Customer experience success skills.
Problem-solving and critical-thinking skills.
Maintain a valid driver’s license and passport, with no barriers to domestic and international travel.
Availability for travel up to 20% in North America and occasional international travel.

Nice To Haves

Interest and/or exposure to motion control systems.
Interest and/or exposure to programming languages, including ladder diagram and structured text.
Interest and/or exposure to mechanical and electrical systems and relevant areas.

Responsibilities

Prepare and deliver classroom or on-site training courses and follow up on post-training activities.
Develop course material for classroom and on-site training within the assigned area of responsibility.
Advise on updates needed in e-learning material.
Support the Field Service team and other teams or units, when necessary, using technical expertise in support tasks and roles.
Facilitate course administration by making arrangements and answering inquiries and proposals for training courses.
Collect course feedback and make possible corrective actions to course materials and equipment.
Provide excellent customer service and secure high customer satisfaction through training.

Benefits

Choice between two medical plan options: Copay Plan or High Deductible Plan with a Health Savings Account.
Choice between two dental plan options: Core and Core Plus.
Vision benefit.
Company-paid life insurance (2X base pay).
Company-paid AD&D (1X base pay).
Voluntary life and AD&D coverage, employee-paid.
Company-paid short-term disability, up to 26 weeks.
Company-paid long-term disability at 60% of pay, with an option to buy up to 66 2/3% of pay.
Supplemental employee-paid benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Paid parental leave.
Employee Assistance Program.
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.
Employee discount program.
401k Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation under a permissive time away policy for salaried exempt positions.