Technical Trainer

Milwaukee Tool•Greenwood, MT

About The Position

The Technical Trainer executes training for Repair Technicians across all product categories in the service operation. Responsibilities include scheduling and delivering training, following up after training, documenting training, evaluating trainees, conducting testing and certification, and developing training curriculum. The trainer educates technicians on company quality standards and monitors performance metrics to contribute to trainees’ 30-, 60-, and 90-day reviews. The role requires learning the functions and protocols of the roles being taught, transferring knowledge effectively, and adapting training to improve its effectiveness.

Requirements

Proficient in the Microsoft Office suite.
Strong technical aptitude.
Effective written and verbal communication skills.
Ability to present information to groups and manage group dynamics.
Ability to transfer knowledge and skills effectively, including explaining what trainees need to know and why.
Ability to manage time efficiently and work independently while following a strict training schedule when needed.
Ability to learn the functions and protocols of roles being trained quickly and thoroughly.
Ability to lift up to 30 pounds.
Ability to perform the job being trained on.
Flexibility in work schedule to accommodate team shifts.

Nice To Haves

Training experience is highly preferred.
Knowledge of Korber One WMS and Microsoft Dynamics AX is preferred.

Responsibilities

Schedule and deliver training for Repair Technicians across product categories.
Follow up after training to ensure trainees apply what they learned and achieve desired outcomes.
Document training and evaluate trainees.
Test and certify Repair Technicians in their roles.
Develop training curriculum and identify ways to improve training.
Educate and evaluate Repair Technicians on company quality standards.
Monitor performance metrics and participate in reporting results for trainees’ 30-, 60-, and 90-day reviews.
Learn the facets, functions, and protocols of roles being trained.
Present training to small or large groups using professional materials and encourage active participation.
Manage trainees, processes, time, and material resources to achieve desired outcomes.
Collaborate effectively in dynamic or unstructured environments and adapt training as needed.
Handle challenging situations with diplomacy and tact; respond effectively to change and other assigned tasks.
Practice 5S and safety and apply knowledge of Lean Manufacturing principles.