Technical Trainer

Milwaukee Tool•Greenwood, MS

About The Position

The Technical Trainer executes training for Repair Technicians across all product categories in the service operation. Responsibilities include scheduling and delivering training, conducting post-training follow-up, documenting training, evaluating trainees, testing and certifying technicians, and developing training curriculum. The trainer educates and evaluates Repair Technicians on company quality standards, monitors performance metrics, and reports on trainee results during 30/60/90-day reviews. The role also identifies ways to improve training and adapts it to address process needs. The trainer must be able to perform the job being taught and accommodate team shifts while balancing self-directed work with scheduled training.

Requirements

Proficiency in the Microsoft Office suite.
Strong technical aptitude.
Effective written and verbal communication skills.
Ability to present effectively to small or large groups using current, professional materials, including proficiency presenting in Microsoft Teams.
Ability to transfer knowledge and skills and explain what trainees need to know and why.
Ability to manage time efficiently and handle trainees, processes, and material resources effectively.
Ability to handle challenging situations with diplomacy and tact.
Knowledge of Lean Manufacturing principles and practice of 5S and safety.
Ability to adapt to change and work effectively in dynamic or unstructured environments.
Ability to stand for extended periods, speak or present for extended periods, lift up to 30 pounds, and perform the job being taught.

Nice To Haves

Training experience is highly preferred.
Knowledge of Korber One WMS and Microsoft Dynamics AX; Oracle knowledge is preferred.

Responsibilities

Schedule and deliver training for Repair Technicians across all product categories in the service operation.
Follow up after training to ensure learned practices are being applied and desired outcomes are achieved.
Document training, evaluate trainees, and develop training curriculum.
Educate and evaluate Repair Technicians on company quality standards.
Test and certify Repair Technicians in their roles.
Monitor performance metrics and participate in and report on trainee 30/60/90-day reviews.
Identify problems in processes, adapt training as needed, and find ways to improve training.
Learn all facets, functions, and protocols of the role being taught.
Manage trainees, processes, and material resources to achieve desired outcomes.
Present training to small or large groups, manage group dynamics, and encourage active participation.
Accommodate team shifts and follow training schedules while managing work and time independently.
Perform the job being trained on.