Technical Trainer

Club Assist US LLC•Pittsburgh, PA

3d•$65,660 - $82,075

About The Position

The Technical Trainer develops and delivers advanced technical training programs for service technicians and field personnel across North America. The role uses automotive systems expertise, adult-learning facilitation, and instructional design practices to create learning experiences that improve service quality, operational performance, safety, and customer satisfaction. The position exercises independent judgment in training delivery and course development while aligning training with business priorities, OEM standards, and evolving automotive technologies. There are no direct reports. The trainer designs and updates instructor-led, blended, and eLearning courses; develops technical training materials and assessments; and ensures training environments, vehicles, and equipment are ready and safe. The role assesses skill gaps, plans programs and resources, delivers classroom, virtual, and hands-on instruction, evaluates learners, and conducts follow-up or field assessments. It measures training effectiveness and improves content and delivery using learner feedback, assessments, and operational data. The trainer also maintains knowledge of OEM repair standards, diagnostic tools, EV systems, and emerging technologies, collaborating with Product & Technical, Business Development, and Operations on field readiness, product launches, and investigations. Work is split between a home office and travel to meet with teams or customers, including warehouses and outdoor settings. The role involves extensive regional travel, occasional travel to other regions, and some occasional air travel. About half of travel time is by car. Extended hours may be needed based on business needs. Physical activities include prolonged sitting and standing, frequent bending, and lifting, carrying, transferring, and maneuvering batteries and other materials weighing 50–75 pounds when in the field.

Requirements

ASE A6 Certification required.
Minimum of 3–5 years in automotive technical training, curriculum development, or advanced diagnostics and repair.
Proficiency with LMS platforms and virtual training technologies.
Expertise in diagnostics, electrical systems, and EV technologies.
Strong instructional design and facilitation skills, with an engaging delivery style.
Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
Ability to sit for extended periods while traveling and stand for extended periods in the field.
Ability to lift, carry, transfer, and maneuver batteries and other materials weighing 50–75 pounds; frequent bending and use of legs, hands, and arms while training technicians using automobiles.
Ability to use a tablet and mobile phone for routing, customer communication, and documentation.
Ability to work extended hours based on business needs and travel extensively within the region, with occasional travel to other regions and occasional air travel.

Nice To Haves

Bachelor’s degree in Automotive Technology, Engineering, or a related technical field preferred.
ASE Master Certification or OEM equivalent strongly preferred.
Advanced Excel skills preferred.

Responsibilities

Design and update instructor-led, blended, and eLearning courses covering vehicle systems, diagnostics, maintenance, and repair procedures.
Develop technical manuals, job aids, visual guides, and performance assessments using adult-learning principles and multimedia tools.
Prepare training environments, vehicles, and technical equipment, maintaining safety and functionality standards.
Partner with Operations and Product & Technical to identify skill gaps and establish training priorities.
Recommend instructional strategies and delivery methods aligned with operational goals, safety standards, and KPIs.
Forecast training resource needs and support scheduling and logistics for technical training sessions.
Conduct classroom, virtual, and hands-on workshops for technicians and provider personnel.
Deliver training emphasizing diagnostic accuracy, repair quality, safety compliance, program standards, and customer expectations.
Evaluate learner performance and provide constructive feedback to reinforce technical proficiency.
Conduct follow-up visits or in-field assessments based on performance metrics to reinforce learning and close skill gaps.
Measure training effectiveness using learner assessments, feedback, and operational data.
Analyze performance trends and refine training content and instructional delivery.
Recommend process improvements and innovations in training technology or methodology.
Participate in Train-the-Trainer or internal certification programs to improve instructional delivery and support trainer readiness across the network.
Maintain current knowledge of OEM repair standards, diagnostic tools, EV systems, and emerging automotive technologies.
Collaborate with Product & Technical, Business Development, and Operations to align training with product updates, field issues, and service enhancements.
Serve as a technical resource for field readiness, product launches, and root-cause investigations.
Use discretion to select instructional approaches, develop new courses, set technical content priorities, and recommend adjustments for evolving training and business needs.