Technical Trainer, Warehouse Software & Automation

Designed Conveyor Systems•Franklin, TN

About The Position

The Technical Trainer is part of the Customer Service team and develops and delivers training for Datum, a warehouse execution system (WES), and the control systems supporting automated conveyor operations. The role focuses on two training areas: DCS System and DCS Software (Datum). It provides practical instruction on system components and operation, software functionality and navigation, operating workflows, and troubleshooting for customer Maintenance and Operations teams. The trainer creates training plans, manuals, presentations, and user guides using technical documentation and operating instructions. The role also coordinates vendor-led training, maintains training records, uses participant feedback to identify learning gaps, and adapts training to customer needs and contract obligations. It includes scheduling and selling additional training, determining service charges, coordinating billing, and traveling to customer and vendor locations to deliver and receive training. Travel is up to 50%, typically 30%.

Requirements

At least two years of experience working with fully automated conveyor and PLC control systems, including software interfaces used to operate, monitor, and troubleshoot them.
Working knowledge of high- and low-voltage electrical systems and understanding of how software and controls interact with conveyor equipment.
Ability to plan and manage training schedules with clear learning objectives and practical, task-based instruction.
Ability to explain technical software and systems concepts clearly, demonstrate workflows, and help Maintenance and Operations teams apply what they learn.
Strong customer service skills, effective listening, and ability to collaborate with customers, vendors, and teammates.
Ability to manage competing priorities and adapt training plans to changing schedules, customer needs, and system requirements.

Responsibilities

Train Operations teams on overall system components and functions.
Build manuals and presentations to support system training.
Develop and deliver customer training on Datum, focusing on software functionality, system navigation, operating workflows, and troubleshooting.
Explain how Datum works with automated conveyor and PLC control systems.
Use technical documentation and operating instructions to create training plans and user guides.
Coordinate vendor-led software and systems training during projects and organize documentation to support customer learning.
Communicate with Maintenance and Operations teams to align training with customer needs and contract obligations.
Maintain records of completed customer training and use participant feedback to identify knowledge gaps and improve training.
Sell and schedule additional training as needed, determine service charges, and coordinate billing.
Travel to customer and vendor locations to deliver and receive training.