Technical Trainer

Smurfit Westrock•Mooresville, NC

About The Position

The Technical Trainer supports local training processes at a Smurfit Westrock manufacturing site. Reporting to the site General Manager or Plant Manager, with a dotted-line relationship to Operations Learning & Development, the trainer helps ensure operators and craft team members complete job certification. The role serves as a key training contact for team members and conducts machine-skills assessments, provides feedback, manages machine certification responsibilities, and assesses readiness for line-of-progression movements. The trainer delivers hands-on training on the production floor across all shifts, supports onboarding as needed, and helps track and evaluate training using department standards and learning-system tools. The role also supports the creation of site-specific learning materials, participates in candidate assessments and interviews, and works with trainees and leaders to improve skills, certification speed, training efficiency, safety, and quality.

Requirements

Strong interpersonal skills and awareness of their importance in communication and leading people or teams.
Accountability for personal and team actions and results.
Ability to influence teams, build partnerships, share best practices, and develop effective operations training.
Strong problem-solving and decision-making skills, including knowing when to decide and when to seek additional input.
Willingness to work on the production floor with all shifts in a heavy manufacturing environment and document and teach critical work processes.
Commitment to maintaining quality while minimizing waste.
Facilitation and presentation skills.
Professionalism.

Nice To Haves

1–3 years of experience conducting or leading training, including on-the-job training or similar, in a manufacturing environment.
2–4 years of experience in a manufacturing environment.
Knowledge of Learning Management Systems.
Microsoft Office experience, including Word, Excel, Outlook, PowerPoint, and Forms.
Growth- and results-oriented approach, with a focus on continuous improvement.
Ability to support implementation of new processes and learning technologies that integrate training into the flow of work.
Experience influencing and partnering with others.

Responsibilities

Complete daily technical training on the production floor to support team-member certification.
Partner with the Operations Learning & Development leader to support new-hire orientation and onboarding as needed.
Track, evaluate, and measure local training using department training standards and learning-system tools.
Support the creation of site-specific technical learning solutions, including standard operating procedures, guided workflows, and technical learning aids.
Develop and maintain relationships with trainees and leaders.
Participate in hiring processes by assessing candidates' general and machine skills, contributing to interviews about industrial experience, and providing input on hiring decisions.
Conduct training on all shifts.
Promote safety-minded behavior.
Complete the Train the Trainer certification process and support day-to-day certification processes.
Improve local team performance by increasing skills and reducing time to certification.
Drive training efficiencies and continuous improvement to reduce unnecessary risk and training time.
Perform additional duties as assigned.