Technical Trainer

Smurfit Westrock•Winston-Salem, NC

About The Position

The Technical Trainer assists with local training processes and reports to the site General Manager/Plant Manager, with a dotted-line relationship to Operations Learning & Development. The role supports completion of Operator/Craft Job Certification and serves as a key contact and trainer for team members. It includes assessing machine skills, providing feedback, managing machine certification responsibilities, and conducting assessments for line-of-progression movements. The trainer conducts technical training on the manufacturing floor across all shifts, supports onboarding as needed, and helps track and evaluate training using company standards and learning-system tools. The role also supports the creation of site-specific learning materials and contributes to hiring by assessing candidates’ general and machine skills and industrial experience. The position aims to improve local team performance by increasing skills and shortening time to certification. It also drives training efficiencies, reduces unnecessary risk, and applies a continuous-improvement mindset. The role is supported by Operations Learning & Development with training tools and general knowledge content and requires certification through a Train the Trainer process.

Requirements

Strong growth and results orientation, with an ongoing focus on improvement.
Ability to support implementation of new processes and learning technologies that bring training into the flow of work.
Strong interpersonal skills and awareness of the importance of effective working relationships.
Accountability for personal and team actions and results.
Ability to build partnerships and influence teams to collaborate, share best practices, and develop effective operations training.
Strong problem-solving and decision-making skills, including knowing when to seek input and working toward consensus.
Willingness to work on the manufacturing floor with all shifts and document and teach critical work processes.
Focus on ensuring quality while minimizing waste.
Facilitation and presentation skills.
Influencing and partnering skills.
Problem-solving and continuous-improvement skills.
Professionalism.

Nice To Haves

1–3 years of experience conducting or leading training, including on-the-job training or similar, in a manufacturing environment.
2–4 years of experience in a manufacturing environment.
Knowledge of Learning Management Systems.
Microsoft Office experience, including Word, Excel, Outlook, PowerPoint, and Forms.

Responsibilities

Conduct daily on-the-floor technical training to certify team members in their roles.
Partner with the Operations Learning & Development leader to support new-hire orientation and onboarding training as needed.
Track, evaluate, and measure local training using departmental training standards and learning-system tools.
Support the creation of site-specific technical learning solutions, including SOPs, guided workflows, and technical learning aids.
Develop and maintain relationships with trainees and leaders.
Participate in the hiring process by assessing candidates’ general and/or machine skills, contributing to interviews about industrial experience, and providing input on hiring decisions.
Conduct training on all shifts.
Promote safety-minded behavior.
Complete the Train the Trainer certification process and support day-to-day certification processes.
Perform additional duties as assigned.