Technical Service Trainer

Generac • Zeeland, MI

8d • Onsite

About The Position

The Technical Service Trainer is part of the Service Training team and works onsite at the service training center in Sussex, Wisconsin. The role delivers comprehensive training to technicians on generator repair and installation, drawing on technical expertise to guide start-up, operation, and troubleshooting procedures across Generac products. The position also develops and presents curriculum, produces and reviews technical documentation, establishes warranty flat rates for new product prototypes, and supports the fabrication of training units. Occasional travel is required.

Requirements

• High school diploma or equivalent.
• Three years of field technician experience in HVAC, automotive, generator, or a similar discipline, or three years of combined field technician and technical training experience.
• Knowledge of MS Office, including Word, PowerPoint, and Excel.
• Demonstrated ability to write and present or instruct technical information.
• Ability to develop testing plans.
• Technical aptitude to perform basic generator start-up and troubleshooting.
• Ability to manage shifting priorities and moving deadlines.
• Highly organized and detail oriented.
• Familiarity with hand tools and test equipment.

Nice To Haves

• Associate or bachelor’s degree.
• Curriculum development experience.
• Technician Excellence or ASE (Automotive Service Excellence) certification.
• Previous experience using SAP or an equivalent ERP system.

Responsibilities

• Instruct and train technicians in all aspects of generator repair and installation.
• Develop and present technical training curriculum.
• Write and review technical documentation, including owner, installation, diagnostic, and flat rate manuals, as well as service and training bulletins.
• Establish warranty flat rates for new product prototypes.
• Work with internal departments to fabricate training units.
• Perform duties as a non-CDL DOT driver.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED