Technical Service Trainer

Generac Power Systems • Zeeland, MI

9d • Onsite

About The Position

The Technical Service Trainer works onsite at Generac’s service training center in Sussex, Wisconsin, as part of the Service Training team. This role delivers comprehensive training to technicians on generator repair and installation, drawing on technical expertise to guide start-up, operation, and troubleshooting procedures across the full range of Generac products. The position also develops and presents technical training curriculum, prepares and reviews technical documentation, establishes warranty flat rates for new product prototypes, and collaborates with internal departments to fabricate training units. The role includes occasional travel and DOT driving (Non-CDL).

Requirements

• High school diploma or equivalent.
• Three years of field technician experience in HVAC, automotive, generator, or a similar discipline, or three years of combined field technician and technical training experience.
• Knowledge of MS Office, including Word, PowerPoint, and Excel.
• Demonstrated strengths in writing and presenting or instructing technical information.
• Ability to develop testing plans.
• Technical aptitude to perform basic generator start-up and troubleshooting.
• Ability to deal with shifting priorities and moving deadlines.
• Highly organized and detail oriented.
• Familiarity with hand tools and test equipment.

Nice To Haves

• Associate or bachelor's degree.
• Curriculum development experience.
• Technician Excellence or ASE (Automotive Service Excellence) certification.
• Previous experience using SAP or an equivalent ERP.

Responsibilities

• Instruct and train technicians in all aspects of generator repair and installation.
• Develop and present technical training curriculum.
• Write and review technical documentation, including owner, installation, diagnostic, and flat rate manuals, as well as service and training bulletins.
• Establish warranty flat rates for new product prototypes.
• Work with internal departments to fabricate training units.
• Perform DOT driving (Non-CDL).
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED