System Operations Technical Trainer or Senior System Operations Technical Trainer (Florida)

Duke Energy Corporation•St. Petersburg, FL

6d•Onsite

About The Position

This position provides knowledge- and competency-based training to operating personnel who perform system operations control center functions for Duke Energy. The trainer develops new and experienced system operators using methods identified in the entity's System Operator Training Program Manual and in accordance with industry guidelines. The role analyzes, designs, and develops training materials to prepare system operators to operate the bulk electric system reliably, and evaluates learning through assessment tools and performance demonstrations using simulation technology. The trainer is mentored by experienced System Operations trainers and receives train-the-trainer opportunities. The role requires developing the competencies needed to succeed as a System Operations Technical Trainer. If leadership determines that performance is not a fit for the role, the employee may be removed after approximately one year of training development or at a time deemed appropriate. The position may be hired at either the System Operations Tech Trainer or Senior System Operations Tech Trainer level, based on experience and credentials. Work is performed onsite at a company facility, with employees expected to live within a reasonable daily commute of no more than 50 miles one way. The schedule is typically daytime and aligned with the region's training schedule, though it may change annually. The role may include periodic control-room support and occasional travel to operator conferences and training workshops. Travel is 5–15%.

Requirements

For the System Ops Tech Trainer level: technical degree plus two years of related work experience, or high school diploma/GED plus four years of related work experience in lieu of a technical degree.
For the Senior System Ops Tech Trainer level: technical degree plus four years of related work experience, or high school diploma/GED plus six years of related work experience.
NERC Certified Operator for the Senior System Ops Tech Trainer level.
Ability to work lawfully in the United States without employment-based immigration sponsorship, now or in the future.

Nice To Haves

Two years of related work experience demonstrating a commitment to training in a support role.
Excellent people skills and credibility working effectively with operators and leaders from diverse backgrounds.
Strong communication skills, including timely communication throughout training-cycle planning, coordination, and implementation.
Dependability, accountability to the Training Manager and team, and a demonstrated team-player attitude.
Active participation in staff calls and meetings and ability to lead training meetings in the Training Manager's absence.
Good written and verbal communication skills.
Demonstrated excellence in job performance at the previous level.
Experience presenting or facilitating sessions at operator conferences and workshops, ongoing self-directed professional development, and knowledge and skills related to operating the Dispatch Training Simulator.
Competence in presentation skills, conflict management, and Microsoft Office products such as PowerPoint, Word, and Excel.
Knowledge of Duke Energy's culture of compliance.
Experience in course development.

Responsibilities

Oversee training and development of new Bulk Electric System Operators using the ADDIE Systematic Approach to Training and complying with NERC PER Training Standards and Duke Energy's System Operator Qualification Program requirements.
Oversee performance development of NERC Certified Bulk Electric System Operators in accordance with NERC PER Training Standards, the NERC System Operator Certification Program, the NERC Continuing Education Program, and regional and company-specific requirements.
Write NERC CE Approved Individual Learning Activity applications and execute training in compliance with applicable FERC Orders, including the FERC Standards of Conduct.
Collaborate with the Director and trainers in the SysOps training organization to stay current on training practices, trends, methods, and innovative approaches to training operators on NERC Reliability Standard requirements.
Provide an effective learning experience with the tools and content operators need to perform real-time actions in normal, abnormal, and emergency conditions on the Bulk Electric System.
Communicate potential training tools and methods that could enhance the program to the Training Director.
Use file and data management tools to document initial System Operator training and track NERC Certified System Operators' continuing education hours according to NERC program guidelines.
Develop operationally specific simulation scenarios, operate the training simulator, and develop web-based training content or work with an e-learning subject matter expert to develop it.
Address unexpected training challenges, such as technology malfunctions, without compromising learning quality, and keep the Training Director informed.
Engage ECC GMs and Managers in planning training activities and keep them informed about relevant matters affecting their group's training.
Maintain positive, professional interactions across the PGO Organization and demonstrate an actively caring attitude consistent with Duke Energy's diverse and inclusive workplace.