System Operations Technical Trainer or Senior System Operations Technical Trainer (Florida)

Duke Energy•St. Petersburg, FL

6d•Onsite

About The Position

This position provides knowledge- and competency-based training to personnel who perform system operations control center functions for Duke Energy. The trainer develops new and experienced system operators using the methodologies in the entity’s System Operator Training Program Manual and applicable industry guidelines. The role analyzes, designs, and develops training materials to prepare operators to reliably operate the bulk electric system, and evaluates learning through assessment tools and performance demonstrations using simulation technology. The selected person will be mentored by experienced System Operations trainers and receive train-the-trainer opportunities, with the expectation of developing the competencies needed for success in the role fairly quickly. Leadership may remove a hire from the position after approximately one year of training development, or at another time deemed appropriate, if overall performance is not consistent with the role. The position is available at either the System Operations Tech Trainer or Senior System Operations Tech Trainer level, based on experience and credentials. Work is performed onsite at a company facility, within a reasonable daily commute of no more than 50 miles one way. The schedule is typically daytime and aligned with the region’s training schedule, though it may change annually. The role may include periodic control-room support and occasional travel to operator conferences and training workshops. Travel is 5–15%.

Requirements

For the System Operations Tech Trainer level: a technical degree and two years of related work experience; alternatively, a high school diploma or GED and four years of related work experience.
For the Senior System Operations Tech Trainer level: a technical degree and four years of related work experience; alternatively, a high school diploma or GED and six years of related work experience.
Ability to work lawfully in the United States without employment-based immigration sponsorship, now or in the future.
Ability to work onsite at a company facility and live within a reasonable daily commute of the assigned work location, not greater than 50 miles one way.

Nice To Haves

NERC Certified Operator.
Two years of related work experience demonstrating a commitment to training in a support role.
Excellent people skills and demonstrated credibility working effectively with operators and leadership from diverse backgrounds.
Excellent communication skills, including timely communication throughout planning, coordination, and implementation of training plans.
Accountability to the Training Manager and team, dependability, and a consistent team-player attitude.
Active participation in staff calls and meetings, and ability to lead training meetings in the Training Manager’s absence.
Good written and verbal communication skills.
Demonstrated excellence in job performance at a previous level.
Experience presenting or facilitating sessions at operator conferences and workshops, ongoing self-directed professional development, and knowledge and skills related to operating the Dispatch Training Simulator.
Demonstrated presentation skills and conflict management, and proficiency with Microsoft Office products such as PowerPoint, Word, and Excel.
Demonstrated knowledge of Duke Energy’s culture of compliance.
Experience in course development.

Responsibilities

Oversee the training and development of new Bulk Electric System Operators using the ADDIE Systematic Approach to Training and in accordance with NERC PER Training Standards and Duke Energy’s System Operator Qualification Program requirements.
Oversee performance development for NERC Certified Bulk Electric System Operators in accordance with NERC PER Training Standards, the NERC System Operator Certification Program, the NERC Continuing Education Program, and other regional and company-specific requirements.
Write NERC CE Approved Individual Learning Activity applications and execute training in compliance with applicable FERC Orders, including the FERC Standards of Conduct.
Collaborate with the Director and other SysOps trainers to stay current on training practices, trends, and methods, and develop innovative approaches to teaching relevant NERC Reliability Standard requirements.
Provide operators with the tools and content needed to perform real-time actions in normal, abnormal, and emergency Bulk Electric System conditions.
Communicate emerging training tools and methods that could improve the program to the Training Director for consideration.
Use file and data management tools to document initial System Operator training accurately and track NERC Certified System Operators’ continuing education hours in accordance with NERC program guidelines.
Develop training for operationally specific simulation scenarios and operate the training simulator.
Develop content for the web-based learning environment or work with an e-learning subject matter expert to develop it.
Manage unexpected training challenges, such as technology malfunctions, without compromising learning quality, and keep the Training Director informed when management counsel or support may be needed.
Engage ECC General Managers and Managers in planning training activities and keep them informed about relevant training matters affecting their groups.
Maintain positive and professional interactions across the PGO Organization and demonstrate an actively caring attitude consistent with Duke Energy’s diverse and inclusive workplace.