Technical Trainer Jobs

About The Position

Requirements

• Strong knowledge of DMV policies and procedures, particularly related to training and development.
• Understanding of adult learning principles, curriculum development, and instructional design.
• Excellent verbal and written communication skills to engage diverse audiences.
• Proficiency in using Microsoft Office applications and virtual platforms (such as WebEx and Learning Management Systems).
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Ability to maintain accurate training documentation and records.
• Must hold a valid Virginia driver’s license with no more than 6 demerit points.

Nice To Haves

• Experience with eLearning platforms and virtual training delivery.
• Analytical skills for assessing the effectiveness of training programs and implementing continuous improvements.
• Familiarity with state and federal regulations related to DMV operations and customer service delivery.
• Experience in curriculum development, especially in a public service or government setting.
• Experience working in a training role at the DMV or a similar regulatory environment.
• Must obtain and maintain certifications related to DMV training programs as required, including LMS administration or relevant DMV systems certification.

Responsibilities

• Developing, maintaining, and delivering high-quality training programs for employees across Customer Service Centers, the Contact Center, and Leveraged Services.
• Providing classroom, virtual, and hybrid instruction on DMV policies, products, services, and performance-related topics.
• Ensuring staff are equipped to deliver consistent, exceptional customer service.
• Evaluating curriculum effectiveness, incorporating feedback, and adapting training content to meet evolving organizational needs.
• Supporting employee development and reinforcing compliance with state and federal regulations.