Technical Trainer (Remote)

Govcio LLC • UNAVAILABLE, UNAVAILABLE

3d • Remote

About The Position

GovCIO is seeking a remote Technical Trainer to develop, deliver, and continually improve high-quality training programs focused on operational workflows, technical systems, software applications, and hardware devices. The role combines presentation and writing skills with the ability to engage and educate diverse audiences.

The Technical Trainer develops and maintains training resources, delivers instructor-led and virtual presentations, and works with program management, operational teams, product managers, technicians, engineers, and the training team. The trainer ensures content is accurate and aligned with changing system capabilities, business processes, and program objectives, supporting user adoption, operational excellence, workforce readiness, and mission success.

Core business hours are Monday through Friday, 8:00 AM to 5:00 PM ET. The position is remote. The salary range is USD $85,000–$95,000 per year. Must be able to obtain and maintain a Public Trust Security Clearance; U.S. citizenship is required.

Requirements

• Bachelor's degree in Education, Training, Communications, Technical Writing, Information Technology, or a related field and 5 years of experience, or an equivalent combination of education and experience.
• At least 2 years of experience developing training content, technical documentation, or knowledge materials.
• Experience delivering classroom, virtual, or webinar-based training to diverse audiences.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Excellent communication skills, including speaking clearly and confidently to a wide range of audiences.
• Ability to communicate effectively verbally and in writing, including preparing status reports, scoping documents, lessons learned, roadblocks or impediments, and other training-related documentation.
• Ability to communicate ideas in both technical and user-friendly language.
• History of consistently meeting or exceeding established individual performance objectives and goals.
• Ability to handle high-pressure escalations, challenges, and customer expectations calmly and with focus.
• Team-oriented and collaborative.
• Regular and reliable attendance.
• Must be able to obtain and maintain a Public Trust Security Clearance.
• U.S. citizenship required.

Nice To Haves

• Experience supporting operational, technical, healthcare IT, government, or enterprise technology environments.
• Strong technical writing, editing, proofreading, and content development skills.
• Experience creating multimedia learning content, including videos, interactive tutorials, and web-based training.
• Excellent presentation, facilitation, and public speaking abilities with a professional and engaging delivery style.
• Proficiency with Microsoft 365 applications, including Word, PowerPoint, Teams, SharePoint, and Outlook.
• Experience with Learning Management Systems and e-learning development tools.
• Ability to create visual training materials, process flows, and instructional content.
• Strong interpersonal, communication, collaboration, and stakeholder management skills.
• Knowledge of adult learning principles, instructional design methodologies, and training best practices.
• Ability to quickly learn and understand new technologies, applications, and operational processes.
• Strong work ethic and accountability.
• Effective time management and multitasking ability.
• Dependable, punctual, and customer-focused.
• Attention to detail and quality.
• Problem-solving and analytical thinking.
• Confident, calm, and clear communication.

Responsibilities

• Develop, maintain, and update instructor-led and virtual training, Knowledge Base articles, Standard Operating Procedures, and other learning resources.
• Deliver engaging, professional training to technical and non-technical audiences through instructor-led, virtual, and self-paced learning methods.
• Translate complex operational and technical concepts into clear, concise, user-friendly content.
• Collaborate with program management, operational teams, product managers, technicians, engineers, and the training team to identify training needs and develop learning solutions.
• Evaluate training effectiveness and recommend improvements to learner engagement, knowledge retention, and user adoption.
• Keep training materials current with system enhancements, process changes, and evolving business requirements.
• Support technology implementations, system releases, and operational initiatives through training content development and delivery.
• Facilitate knowledge transfer and contribute to workforce readiness, operational excellence, and mission success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level