Technical Trainer (Employee Development Trainer)

DeKalb County•Decatur, GA

About The Position

The Technical Trainer develops, revises, and updates course curricula and coordinates, develops, implements, and conducts training programs and training needs assessments. The role designs and delivers training for County employees, with a focus on helping employees, managers, and HR professionals use the HCM system and related technologies effectively. Training may be instructor-led, virtual, or on-demand and cover HCM modules such as employee and manager self-service, payroll, timekeeping, talent management, benefits, and recruitment. The trainer creates and maintains a broad range of instructional resources, including manuals, lesson plans, user guides, job aids, e-learning modules, videos, FAQs, handouts, simulations, and other course materials. The role collaborates with County departments, HR and IT teams, subject matter experts, vendor consultants, and Law staff as needed to align content with system design, business processes, organizational policies, instructional standards, and security requirements. The trainer also supports system upgrades and changes by helping test new functionality, documenting training impacts, communicating updates to users, and revising learning materials. The position evaluates programs using class evaluations, attendance data, and end-of-course surveys; recommends and implements improvements; promotes employee development programs; and coordinates class schedules and training communications. It also assists with administering the tuition reimbursement program and maintains official training records. A writing sample of a previously developed training is required with the application. The posting remains open until further notice, and salary is commensurate with experience.

Requirements

Bachelor’s degree in Instructional Design, Technology, Business, Human Resources, Education, or a related field.
Three years of progressively responsible experience in e-learning solutions, curriculum design, on-demand courses, or a related field, or an equivalent combination of education, training, and experience.
Must possess and maintain a valid Georgia driver’s license.
A job-related national certification is required, such as PHR, SPHR, SHRM-CP, SHRM-SCP, IPMA-CP, IPMA-SCP, or Certified Professional in Training and Development (CPTD).
Strong facilitation, communication, and presentation skills.
Ability to explain highly technical information in understandable language and engage people who are anxious about or disinterested in using computers and applications.
Ability to coordinate with vendor liaisons and County subject matter experts to keep curriculum current as products change and content corrections are needed.
Ability to work in a team-oriented, rapidly changing environment.
Ability to use word-processing, spreadsheet, database, presentation, Internet, email, and other software.

Nice To Haves

Two or more years of experience delivering technical or systems training, preferably in the public sector or large matrixed organizations.
Certification in training or instructional design.
Hands-on experience with workflow design, process mapping, or business analysis.
Experience developing digital training materials and e-learning content.
Ability to translate complex technical processes into accessible, user-friendly content.
Proficiency in Microsoft Office Suite and learning development tools such as Articulate, Captivate, or Camtasia.
Familiarity with HCM/HRIS platforms such as Oracle, Workday, UKG, or similar.
Knowledge of change management principles in a human capital management environment.
Experience developing creative, innovative, and engaging e-learning materials.
Experience training users on human resources systems, electronic solution products, and technology support, including writing technical training programs.
Experience researching new technologies and teaching product knowledge, technical solutions, and related programs to improve training efficiency.
Experience designing interactive tools to support learning initiatives.
Experience using software, design, and writing skills to achieve learning goals.
Experience analyzing requirements, designing learning objectives, and delivering courses in multiple formats using innovative techniques and tools.
Experience planning and implementing technical and other HR-related training programs.
Experience using web-based and other strategies to build creative training modules and offerings.

Responsibilities

Develop, implement, coordinate, and deliver training programs for County employees, including designing materials and lesson plans, facilitating classes, and coordinating schedules.
Review lesson plans and class materials with instructors and facilitators; analyze evaluations and attendance data to support planning, reporting, and training effectiveness.
Evaluate, update, research, design, and implement training programs and classes using current training techniques.
Promote employee development programs by creating and distributing materials, making presentations, and serving as a liaison to departments, trainers, and agencies.
Develop, review, and publish instructional materials, including manuals, lesson plans, user guides, job aids, e-learning modules, videos, FAQs, handouts, and simulations.
Ensure training content follows instructional design standards, coordinate required County and Law review and approval, and maintain official training records.
Administer and monitor end-of-course surveys and use feedback to support process improvement.
Coordinate with administrative support and the Division Manager to schedule classes and publish a training schedule.
Assist in managing and tracking the tuition reimbursement program and facilitate updates to its policies, procedures, and forms.
Prepare, review, process, forward, and retain forms, reports, correspondence, policies, procedures, manuals, and other documentation.
Design and deliver training that supports end users across the organization and helps employees, managers, and HR professionals use HCM systems and related technologies.
Deliver instructor-led, virtual, and on-demand training for HCM modules, including employee self-service, manager self-service, payroll, timekeeping, talent management, benefits, and recruitment.
Work with HR, IT, department leaders, subject matter experts, vendor consultants, and HR functional leads to assess needs and align content with system design, business processes, and organizational policies.
Conduct training needs assessments, identify skill gaps, and recommend learning solutions.
Assist with testing system upgrades, enhancements, and new functionality; document training impacts, evaluate program effectiveness, and implement improvements.
Communicate system updates, timelines, and changes to end users and maintain training materials in response to system changes and feedback.
Ensure compliance with organizational standards, data integrity requirements, and security protocols.
Research trends, innovations, and applications in the training industry and communicate technical information in accessible language.
Use a personal computer and office software and equipment to perform job functions.