Technical Trainer (Employee Development Trainer)

DeKalb County•Decatur, GA

2d•$61,009 - $98,224

About The Position

The Technical Trainer develops, revises, and updates course curriculum; coordinates, develops, implements, and conducts training programs; and conducts training needs assessments. The role designs, develops, and delivers training to County employees, with a focus on helping employees, managers, and HR professionals use the HCM system and related technologies effectively. The trainer develops and delivers instructor-led, virtual, and on-demand training across HCM modules, including employee and manager self-service, payroll, timekeeping, talent management, benefits, and recruitment. The position works with HR, IT, department leaders, subject matter experts, vendor consultants, and functional leads to ensure training content aligns with system design, business processes, and organizational policies. The trainer may support system upgrades and changes by assisting with testing, identifying impacts on training content, communicating updates, and maintaining current materials. The role also develops and maintains instructional resources such as manuals, lesson plans, user guides, job aids, e-learning modules, videos, FAQs, handouts, and simulations. It supports training program administration, scheduling, promotional activities, evaluation, and process improvement, as well as tracking the County tuition reimbursement program. Applicants must provide a writing sample from a previously developed training. The posting remains open until further notice; salary is commensurate with experience.

Requirements

Bachelor’s degree in Instructional Design, Technology, Business, Human Resources, Education, or a related field.
Three years of progressively responsible experience in e-learning solutions, curriculum design, on-demand courses, or a related field; an equivalent combination of education, training, and experience may qualify.
Must possess and maintain a valid Georgia driver’s license.
A job-related national certification is required, such as PHR, SPHR, SHRM-CP, SHRM-SCP, IPMA-CP, IPMA-SCP, or Certified Professional in Training and Development (CPTD).
Strong facilitation, communication, and presentation skills.
Ability to explain highly technical information in easy-to-understand language and engage people who are anxious about or disinterested in using computers and applications.
Ability to work in a team-oriented, rapidly changing environment.
Ability to use a personal computer and word processing, spreadsheet, database, presentation, Internet, email, and other software.

Nice To Haves

Two or more years of technical or systems training experience, preferably in the public sector or a large matrixed organization.
Certification in training or instructional design; hands-on experience with workflow design, process mapping, or business analysis.
Experience developing digital training materials and e-learning content.
Ability to translate complex technical processes into accessible, user-friendly content.
Proficiency in Microsoft Office Suite and learning development tools such as Articulate, Captivate, or Camtasia; familiarity with HCM/HRIS platforms such as Oracle, Workday, UKG, or similar.
Knowledge of change management principles in a human capital management environment.
Demonstrated experience developing creative, innovative, and engaging e-learning materials.
Experience training users on human resources systems, electronic solution products, and technology support, including writing technical training programs.
Experience researching new technologies and communicating product knowledge, technical solutions, and related programs to improve training efficiency.
Experience designing interactive tools to support learning initiatives.
Experience using software, design, and writing skills to accomplish learning goals.
Experience analyzing requirements, designing learning objectives, and delivering courses in multiple formats using innovative techniques and tools.
Experience planning and implementing technical and other HR-related training programs.
Experience using web-based and other innovative strategies to build creative training modules and offerings.

Responsibilities

Develop, implement, coordinate, and deliver training for County employees, including designing training materials and lesson plans, facilitating classes, and coordinating schedules with departments.
Review lesson plans and class materials with instructors and facilitators; analyze class evaluations and attendance to support planning, reporting, and training effectiveness.
Evaluate and update training programs, research and develop new programs and classes, and incorporate current training techniques.
Promote training programs by preparing and distributing materials, making presentations, and serving as a liaison to departments, trainers, and agencies.
Develop, review, and publish instructional materials, including manuals, lesson plans, user guides, job aids, e-learning modules, videos, FAQs, handouts, simulations, and other course resources.
Ensure training content follows instructional design standards, coordinate required reviews and approvals, and maintain official training material records.
Administer and monitor end-of-course surveys and use results to support process improvement.
Coordinate with administrative support and the Division Manager to schedule classes and publish a training schedule.
Assist with management and tracking of the tuition reimbursement program and facilitate updates to related policies, procedures, and forms.
Prepare, receive, review, process, forward, or retain forms, reports, correspondence, policies, procedures, manuals, and other documentation.
Communicate with internal and external customers, coordinate work activities, exchange information, review work status, and resolve issues.
Explore training industry trends, innovations, and applications for program and professional development.
Design, develop, and deliver training programs that support end users across the organization, particularly users of the HCM system and related technologies.
Develop and deliver instructor-led, virtual, and on-demand training for HCM modules such as employee self-service, manager self-service, payroll, timekeeping, talent management, benefits, and recruitment.
Collaborate with HR, IT, department leaders, subject matter experts, vendor consultants, and HR functional leads to align training with system design, business processes, and organizational policies.
Conduct training needs assessments, identify skill gaps, and recommend learning solutions.
Assist in testing system upgrades, enhancements, and new functionality; document impacts to training content, evaluate effectiveness, and implement improvements.
Communicate system updates, timelines, and changes to end users; maintain training materials in response to changes and feedback.
Ensure compliance with organizational standards, data integrity requirements, and security protocols.
Coordinate with vendor liaisons and County subject matter experts to update curriculum when products change and correct content as needed.
Use a personal computer and relevant software and operate general office or other equipment as needed.